Customer Value Manager

MET Group; Lombardia; In loco; EUR 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent employment contract

International environment

Open and informal culture

Autonomy

Descrizione del lavoro

MET Energia Italia is seeking a talented Customer Value Manager to drive value creation for customers in the Italian Household segment across digital and agent channels. You will lead initiatives to maximize customer monetization, manage related projects, and shape the customer strategy in collaboration with senior sales and digital teams.

You will oversee operations to reduce churn, build data-driven decision frameworks, and contribute to short- and long-term targets within MET Group's broader

Competenze

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies.
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach.
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation.
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making.
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value.
• Strong business acumen and strategic thinking capabilities.
• Fluent in Italian and English.
• Proficiency in MS Office, with advanced Excel skills.

Mansioni

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME Sales, and Digital Sales Manager of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

Conoscenze

CRM systems

Data analytics

Advanced Excel

MS Office

Strategic thinking

Problem solving

Italian & English

Entrepreneurial mindset

Strumenti

CRM software

Descrizione del lavoro

MET Groupis an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

METGroupis present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

METGrouphas 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation*.

MET Energia Italia is the Italian subsidiary or MET Group, an integrated European energy company, headquartered in Switzerland and active in 16 EU countries, with activities in natural gas, power and renewables, focused on multi-commodity trading and sales, as well as renewables and Energy Efficiency Solutions. After its start up in 2017, MET Energia Italia has now reached a position among the top 20 energy players in the country.

MET Energia Italia’s mission is to become a leading market player by implementing innovation in the Italian energy market. We are a boutique of energy professionals who, thanks to our expertise and hard work, have been able to establish a competitive and highly optimized business in a few years. We are determined to take our success story even further, so we strive to attract highly talented people that are ready to give their best every day and that are eager to continuously develop their skills by taking on big challenges.

As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Customer Value Manager, who will be contributing to the growth of the company in the Italian market.

You will play a key role in developing and managing initiatives aimed at maximizing the value of customers acquired by MET Energia Italia within the Household segment, across both digital and agent-based sales channels. In this role, you will contribute to our daily operations through:

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME Sales, and Digital Sales Manager of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value
• Strong business acumen and strategic thinking capabilities
• Fluent in Italian and English
• Proficiency in MS Office, with advanced Excel skills

• Permanent employment contract
• The position is aligned with Level 2 of the CCNL Commercio. Final remuneration will be determined based on objective and gender-neutral criteria, including experience, skills, and qualifications.
• The opportunity to make a tangible impact on company performance and growth
• A dynamic, innovative, and fast-growing environment that values new ideas and encourages individual contribution
• An open and informal culture, with a high level of trust and autonomy
• Exposure to an international environment, with opportunities to collaborate and share knowledge with colleagues across MET Group, particularly the Swiss headquarters