Customer Support Specialist: Shape Accessible Care

Unobravo

Italia

In loco

EUR 23.000 - 26.000

Part-time

9 giorni fa

Generatore di candidature

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Vantaggi offerti da questo lavoro

Exclusive discounts on psychotherapy

Company retreats

Team-building experiences

Aperitivo parties nationwide

Language platform membership

Birthday day off

World Mental Health Day day off

Descrizione del lavoro

Unobravo is seeking a Customer Support Specialist to join the Customer Support Team in Italy. This entry-level, part-time role (24 hours/week) offers the chance to support patients and therapists across channels, resolve day-to-day requests, and contribute to service improvements.

You'll work Saturday to Monday, 9:00 AM – 6:00 PM, using tools like Zendesk, with GDPR-conscious data handling, and fluency in Italian and English. A commitment to empathy and high-quality service is essential.

Competenze

Digital tools proficiency (Office/Google Workspace, email, web navigation).
Data privacy awareness (GDPR) due to sensitive health data.
Empathy and active listening to understand users' real needs.
Investigation and resolution of Tier 1 requests independently.
Resilience and stress management for high ticket volumes.
Attention to detail and documentation of interactions.
Familiarity with ticketing/helpdesk platforms (e.g. Zendesk).
Experience in customer service or helpdesk roles.
Familiarity with healthcare or wellbeing sector.

Mansioni

Deliver timely, high-quality support to patients and therapists across our platform channels.
Handle support requests: administrative, technical and clinical requests.
Own ticket resolution: manage tickets per SLA, escalate when needed.
Collaborate with internal teams to improve processes, documentation, and tools.
Draft support procedures under supervisor guidance.