Customer Support Specialist

Pack; Campobasso; Ibrido; EUR 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training on the job

Flexibility and working from home

Professional growth in an internationa

Descrizione del lavoro

Packly is seeking a Customer Support Specialist in Campobasso, Italy. You will guide customers through the purchasing process, provide essential support, and ensure satisfaction while working with a dynamic, multicultural team.

Fluent Italian plus proficiency in at least two languages (French/Spanish/German/English) and CRM familiarity are required. Flexible with on-site and home-based work options in an international environment.

Competenze

• Mother tongue knowledge of Italian.
• Advanced knowledge of at least two of the following languages: French, Spanish, German and English.
• Familiarity with CRM software.
• Excellent communication and negotiation skills, with the ability to build and maintain long-term client relationships.
• Customer-centric mentality and ability to collect customer feedback and needs.
• Self-motivated and goal-oriented approach, with a passion for achieving and exceeding targets.

Mansioni

• Serve as a point of reference for customers and guide them through the purchasing process.
• Provide customers with necessary support and ensure high satisfaction.
• Collaborate with a multicultural team and engage with Italian and international customers.

Conoscenze

Italian

French

Spanish

German

English

Formazione

Bachelor's degree in business/marketing

Strumenti

CRM software

Descrizione del lavoro

Campochiaro, Italy | Posted on 24/09/2026

Job Description

Packly is a dynamic, fast-paced and ever-changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.

A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.

You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.

Requirements

• Mother tongue knowledge of Italian;
• Advanced knowledge of at least two of the following languages: French, Spanish, German and English;
• Familiarity with digital tools and technologies such as CRM software;
• Excellent communication and negotiation skills, with the ability to build and maintain long-term client relationships;
• Customer-centric mentality and ability to collect customer feedback and needs;
• Self-motivated and goal-oriented approach, with a passion for achieving and exceeding targets.

Preferred skills and qualifications

• Bachelor's degree in business, marketing, or a related field;

What we offer

• Training on the job;
• Flexibility and working from home;
• Professional growth in an international environment.

At Packly you will have the opportunity to work in a rapidly growing and expanding multinational environment that offers ample room for expression and growth where teamwork, proactivity and skills are critical success factors. We count on your personality and skills to help Packly get better and better.

Department: Customer Support

Contract Type: Fixed-term contract (6–12 months), followed by a permanent contract

Working Hours: Full-time, 40 hours per week, Monday to Friday