Product Support Expert IDEAL - French Speaking

AGCO; Breganze; In loco; EUR 45.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

Meal allowance

Canteen with meal allowance

Descrizione del lavoro

AGCO in Breganze, Italy is seeking a Product Support Expert IDEAL - French Speaking to join our Technical Services team onsite. You will provide expert diagnostics, maintenance guidance, and training to dealers and customers to maximize equipment uptime across crops and conditions.

Fluent English and French are required, with strong knowledge of agricultural business and mechanical/electrical systems. We offer a €45,000–€50,000 gross annual salary, bonus eligibility, private health insurance,

Competenze

• Strong knowledge of Agricultural Business and product, including mechanical and electrical systems.
• Familiarity with service and parts management practices and the farm machinery dealer network.
• Solid understanding of mechanized agriculture and land preparation techniques.
• Excellent interpersonal skills and commercial awareness for customer and dealer interactions.
• Fluent in English and French (written and spoken).
• Attractive remuneration with participation in the bonus scheme and flexible working time.

Mansioni

• Provide expert-level technical support to dealers and customers to drive fast issue resolution.
• Assist dealers during season launches to ensure smooth operations with knowledgeable staff.
• Resolve highly complex technical issues when local resources are exhausted.
• Support field setup and optimization across crops with hands-on assistance for new dealers and VIP customers.
• Promote advanced technologies and features to restore confidence in the product.
• Guide customers on AGCO systems, warranty processes, and diagnostic tools.

Conoscenze

Agricultural business

Mechanical systems

Electrical systems

Dealer network

PC skills

English & French

Strumenti

Microsoft Office

Descrizione del lavoro

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Product Support Expert IDEAL - French Speaking

Date: Aug 16, 2026

Location: Breganze, IT

Workplace Type: Onsite

Employment Duration: Permanent

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO EDT, and a global network of skilled technicians. This support empowers farmers tomaintainand repair their equipment efficiently and independently.

Your Impact

To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;

Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.

Field Setup and Optimization: Support the setup and fine-tuning ofcombinedin the field across various crops and conditions. This includes hands-onassistancefor new dealers and VIP customers to ensure a successful start ("baby-sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.

AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. ( even during Low season) Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.

Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment. To ensure that all AGCO core or branded products are supported technically with superior customer service.

YourExperience and Qualifications

Strong knowledge of Agricultural Business &product, including mechanical and electrical systems.

Familiarity with service and parts management practices, along with the farm machinery dealer network.

Solid understanding of mechanized agriculture and land preparation techniques.

Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.

High proficiency in PC usage, including Microsoft Office and other relevant digital tools. Fluent written and verbal communication in both English and French is required.

Attractive, fair remuneration including participation in our bonus scheme

Balance of work, family and free time due to flexible working time and the possibility of remote work

Private health insurance with partial coverage of some medical expenses

Canteen with meal allowance

Your Workplace

You will work in On-site mode from our Breganze site

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Compensation

Applicable salary range: €45,000 - 50,000 gross annual salary

The compensation range specified in this job posting represents an indicative range for the role. Final remuneration will be defined based on the selected candidate’s experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations.

Job Segment: Agricultural, Technical Support, Electrical, Bilingual, Agriculture, Customer Service, Technology, Engineering

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.