Performance & Monitoring Specialist

NHOA Energy; Milano; In loco; EUR 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Welfare programs

International environment

Remote working options

Descrizione del lavoro

NHOA Energy is seeking a Performance & Monitoring Specialist to lead after-sales activities for Battery Energy Storage Systems. You will supervise operations, provide rapid support, and ensure contractual compliance while coordinating with service teams and external contractors.

The role requires engineering or technical background, PLC knowledge, and strong English skills. Based in Milan, frequent travel to Cosio Valtellino is expected, with a permanent full-time contract and a competitive

Competenze

• Engineering degree or technical diploma required; degree considered a plus.
• Experience with PLC testing, programming or basic coding preferred.
• Good written and spoken English; knowledge of other languages is a plus.

Mansioni

• Supervise and monitor NHOA Energy plants remotely to guarantee operation and maximize performance.
• Provide prompt remote and on-site support to customers to restore functionalities quickly.
• Address technical inquiries via email or phone from clients and escalate when needed.
• Perform fast troubleshooting through plant HMI, data analysis and PLC code debugging.
• Assist Head of Service in managing client relationships and ensure contractual compliance.
• Conduct scheduled preventive and corrective maintenance on-site for electrical and minor mechanical work.
• Prepare and present reports on maintenance and system analysis.
• Coordinate third-party O&M contractors and suppliers for on-site activities per regulations and responsibilities.
• Document all work accurately per guidelines; track spare parts and resupply needs.
• Contribute to service process improvements with field feedback; participate in training as required.
• Support commissioning team on-site when required.

Conoscenze

Teamwork

Problem-solving

Safety awareness

Fast learner

Formazione

Engineering degree or technical diploma (Electrical/Mechanical/Electronic)

High-school diploma in technical subjects

Strumenti

PLC testing/programming

MS Office (Word, Excel, PowerPoint)

Descrizione del lavoro

As a Performance & Monitoring Specialist you will participate and actively contribute to ambitious growth targets of NHOA designing, crafting and implementing a world class after sales service at NHOA. You will be in charge of the after-sale activities for the Battery Energy Storage Systems installed by NHOA. Reporting directly to the Head of Service, you will perform and oversee the O&M activities with a truly customer-centric and results driven approach supporting our key costumers.

Task And Duties:

• Supervise and monitor remotely NHOA Energy plants to guarantee the full operation of the systems and to maximize their performances;
• Prompt remote and on-site support to the customer in terms of quick response in case of failure/fault on any components/assets to restore system functionalities in the shortest time possible;
• Answer via e-mail and/or phone to any technical inquiries escalated by the Client;
• Perform fast troubleshooting activities through plant HMI, data analysis and PLC code debug;
• Assist the Head of Service in managing Client relationships and, where needed, plant performances in order to verify compliance with contractual obligations;
• Perform as required, the scheduled preventive and corrective maintenance activities on site, considering both electrical and minor mechanical works, in accordance with the internal and external regulations, relevant standards, and codes of practice;
• Reporting on corrective/preventive maintenance and on system analysis;
• Where applicable, coordinate third-party O&M contractors and/or NHOA suppliers in executing preventive and corrective maintenance activities on site, considering both electrical and minor mechanical works, in accordance with internal and external regulations, relevant standards, and codes of practice and monitoring compliance with Division of Responsibilities agreed between NHOA and the other party;
• Responsible for documenting all work (accurate and up to date) carried out in relation to preventive and corrective maintenance, remediation, repairs, performance, in accordance with NHOA/Client guidelines;
• Keep updated spare parts and consumables available on site, tracking any equipment used and being responsible for pointing out replenishment needs;
• Actively contribute to the improvement of the Service processes and procedures by providing "from the field" feedback;
• Participation in training courses on specialized topics, locally or abroad as required;
• Where applicable, support the commissioning team on-site as required.

Requirements:

• Engineering Degree or High-school Diploma in Technical subjects (electrical / mechanical / electronic or similar) or more than a three years’ working experience as electrical tester or maintainer. Engineering degree is considered as a plus;
• Previous experience in PLC testing, programming, and coding (or at least basic knowledge).
• Good knowledge of written and spoken English (knowledge of other languages – especially Spanish – would be a plus);
• Good knowledge of MS Office (Word, Excel, PowerPoint);
• Fast learning (also “training on-the-job”) on the functionality and critical issues of a product/system;
• Prioritize safety and engage in hazard/ incident reporting;
• Excellent problem-solving and fault-finding skills;
• Ability to work in a team with a proactive mindset and motivation.

Location:

Milan (MI), with availability to travel to Cosio Valtellino at least once per week (higher frequency required in the first months)

What we offer:

• A permanent full time contract;
• Competitive compensation starting from € 30.000,00 (depending on seniority and experience), along with an attractive total rewards package including welfare programs, and additional company benefits.
• Professional experience in an international environment with frequent contact with other colleagues and partner around the world;
• Strengthen cross-functional communication skills;
• Be part of the young (35 on avg.) and international (+36 nationalities) group and work in a dynamic and fast-moving environment;
• A revolutionary way of remote working that meets your needs;
• Always room for new ideas!

This announcement is addressed to both sexes, in accordance with Law 903/77 and Legislative Decree 198/2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.