Customer Support & CRM Specialist – Mirano

Agsweltgermany; Venezia; Hybride; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Carmove Srl is seeking a Customer Support & CRM Specialist for its Mirano (VE) team. The role is full-time and permanent, focusing on supporting automotive dealers using Carmove’s SaaS platform for multi-posting, CRM, websites, leads, and stock publishing.

Responsibilities include onboarding, initial setup, staff training, and handling tickets, emails, and calls. The ideal candidate has strong communication, is organized, and can learn new tools quickly while working well in a team.

Qualifications

• Position reserved for protected categories under Law 68/99.
• Excellent customer relationship attitude and communication skills.
• Strong computer literacy and ability to learn new tools quickly.
• Organized, precise, and problem-solving mindset.
• Ability to work in a team.
• Experience in Customer Support, Customer Success, CRM, SaaS, Help Desk, Onboarding or B2B support is an advantage.
• Experience in the automotive sector is not essential.

Responsabilités

• Handle customer onboarding and ongoing support for the Carmove SaaS platform.
• Assist with initial platform setup, stock-entry, CRM configuration, and dealer staff training.
• Manage tickets, email, and phone support; resolve first-line issues.
• Coordinate complex cases with the technical team and follow requests to resolution.
• Collect dealer feedback and promote effective platform use.

Connaissances

Customer support

CRM

SaaS

Help Desk

Delivery/Onboarding

B2B support

Teamwork

Problem solving

Outils

CRM software

Description du poste

Job Description

Carmove Srl is seeking a Customer Support & CRM Specialist for its team in Mirano (VE). The position is full-time and indefinite-period, with responsibility for supporting automotive dealers using Carmove’s SaaS platform for multi-posting, CRM, websites, lead management, and vehicle-stock publishing.

The role covers both customer onboarding and ongoing support. During implementation, responsibilities include initial platform setup, stock-entry support, Multi-Publisher and CRM configuration, publication checks on automotive portals, dealer staff training, and support during the initial stages of platform use. During the customer lifecycle, the specialist will manage support requests through tickets, email, and telephone, resolve first-level issues, coordinate more complex cases with the technical team, follow requests through resolution, collect dealer feedback, and help customers use the platform effectively.

Candidates should have strong communication and customer-relationship skills, computer and software familiarity, the ability to learn new tools quickly, precision, organization, problem-solving ability, and teamwork skills. Experience in Customer Support, Customer Success, CRM, SaaS software, Help Desk, Delivery/Onboarding, or B2B support is an advantage.

The salary is €25,000–€35,000 per year, depending on experience.

Requirements

• Position is reserved exclusively for candidates belonging to protected categories pursuant to Law 68/99
• Customer relationship attitude
• Good familiarity with computers and software
• Ability to learn new tools quickly
• Precision and organization
• Problem-solving skills
• Ability to work in a team
• Experience in Customer Support, Customer Success, CRM, SaaS software, Help Desk, Delivery/Onboarding or B2B support is an advantage
• Experience in the automotive sector is not essential