Team Leader (Account Manager)

AlfaDocs; Lombardia; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Welfare bonus

Language courses

Training & books

Serenis sessions

Team Building Budget

Team Development Budget

Yearly meetups

Snacks & beer

Job summary

Alfadocs is a SaaS platform for dental practices. Account Managers are growth catalysts, each owning a portfolio of ~500 practices and driving revenue growth through upsell, retention and referrals, all executed through our WIN Framework.

The Team Leader is a player-coach who leads this team, owns the team’s commercial results, raises execution quality call by call, and keeps the AM motion aligned with CS, Onboarding and Support.

Qualifications

• Experience leading or mentoring a sales / account management / customer success team.
• Track record of owning revenue KPIs (expansion, retention, NRR).
• Strong coaching instincts with direct, structured feedback.
• Fluency in value-based / consultative selling and objection handling.
• Proficiency with CRM-driven workflows (HubSpot) and call-coaching tools (Gong).
• Italian and English proficiency.

Responsibilities

• Coach and mentor the team; develop buyer-centric selling and referral skills.
• Drive performance management with clear expectations and growth plans.
• Own the team's KPIs end to end, including forecasting and prioritisation.
• Coordinate with CSMs, Onboarding and Support for a seamless journey.

Skills

Leadership experience

Revenue KPI ownership

Coaching & feedback

Value-based selling

CRM workflows (HubSpot)

English & Italian

Tools

HubSpot

Gong

Job description

Description

Alfadocs is a SaaS platform for dental practices. Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals — all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling).

The Team Leader leads this team. This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support).

Key Responsabilities

• Coach and mentor the team. Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close). Develop each AM's buyer-centric-selling, objection-handling, and referral-generation skills through structured 1:1s and feedback loops.

• Drive performance management. Set clear expectations and help every AM reach their full potential. Spot development needs early and turn them into structured, time-bound growth plans with concrete targets, hands-on support, and regular checkpoints — so that progress is visible and every team member has a path to success.

• Own the team KPIs end to end. Full accountability for the team's commercial results (see below), including forecasting, smart-list/portfolio prioritisation, and corrective action when targets drift.

• Drive full alignment with peers. Keep the AM motion in sync with CSMs, Onboarding, and Support — clean handoffs, shared context in HubSpot, and a seamless customer experience across the journey.

Requirements

• Experience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.

• A track record of owning revenue KPIs (expansion, retention, NRR).

• Strong coaching instincts and comfort giving direct, structured feedback — including managing underperformance.

• Fluency in value-based / consultative selling and objection handling.

• Confident with CRM-driven workflows (HubSpot) and call-coaching tools (Gong).

• Italian and English.

Administrative Info:

• Contract: unlimited term contract (CCNL Commercio - 1° livello)

• Salary: 40K-45K + 15% bonus OTE

• Equipment: laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor.

• Location: Milano, Italia (Via Eritrea n. 21, 20157 – Palazzo Tecniche Nuove)

• Hybrid-setting: 2-3 days per week in the office

• Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break

• Trial Period: 6 months

• Start Date: September 2026

Benefits

• Welfare bonus on a monthly basis

• Bonus for paid English or German language courses.

• Training courses, books, workshops, and team-building activities for personal and professional growth.

• Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.

• Team Building Budget

• Team Development Budget

• Regular company reunions (yearly meetups, Christmas dinner)

• Snacks and fruit always available in the office, along with good beer at the end of the week.