Customer Success Manager Italy (m/f/d)

Aufinity; Roma; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Aufinity is seeking a Customer Success Manager for Italy to anchor our expansion with senior stakeholder management and end-to-end project delivery. You will guide complex client landscapes, align C-level expectations, and drive the rollout of our payment platform across major Italian car dealership groups.

You will lead onboarding, training, and adoption, while identifying opportunities to expand usage and value.

Qualifications

• 5+ years of digital multi-project management in software implementations.
• Executive presence to manage C-level stakeholders, even in tense situations.
• Strong background in FinTech, digital payments, or automotive SaaS.
• Structured workflow, able to run multiple enterprise projects simultaneously.
• Native or bilingual Italian with business-fluent English and willingness to travel.

Responsibilities

• Manage relationships with C-level stakeholders in the Italian portfolio.
• Lead end-to-end implementation of the payment platform across dealers.
• Identify onboarding bottlenecks and coordinate cross-functional fixes.
• Deliver training sessions remotely and on-site for adoption.
• Drive upsell by expanding features with value storytelling.
• Translate customer feedback into actionable product requirements.

Skills

C-level stakeholder management

End-to-end project management

FinTech / automotive SaaS

Travel willingness

Italian & English fluency

Job description

Are you ready to scale a market leader?

As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.

Your mission

• Stakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio
• Project management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout
• Risk mitigation: Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking
• Training leadership: Lead comprehensive education sessions both remotely and on‑site to ensure seamless product adoption by operational managers
• Account expansion: Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic value
• Product alignment: Translate direct customer feedback into actionable project requirements for our internal product and engineering teams

Your profile

• Project expertise: Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementations
• Stakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situations
• Hard skills: Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment
• Workflow management: Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure
• Languages & mobility: Native or bilingual Italian language skills combined with business‑fluent English and a strong willingness to travel

Why us?

• Growth journey: Impactful opportunity to be part of one of the most exciting and fastest-growing FinTech scale-ups in Europe
• Development: Extensive training budgets and tailored career advancement opportunities to constantly improve your skills
• Culture: Open and transparent corporate environment that actively encourages flat hierarchies and the realization of your own ideas
• Flexibility: Modern working models with the possibility to work from home and balance your professional life
• Team spirit: Vibrant community fostered by regular monthly team events, celebrations, and shared fun

About Us

We, Aufinity, are a Cologne-based FinTech Scaleup and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.de, the first all‑in‑one platform for digital payment management in the automotive trade. With our product, we optimize internal payment processes and help our customers save valuable time and costs in the back office. At the same time, we enable car dealership groups to offer a fully digital payment process with various payment methods - including specialized payment methods for large sums - for the first time.