Customer Success Manager

Syntrace; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Founding role

Senior team

Proven product value

Descrizione del lavoro

Syntrace, a Milan-based company building conversational knowledge for institutional investors, is hiring a Customer Success Manager. You will own our customers across Italy and southern Europe after they sign, lead onboarding, ensure early value, and grow accounts from a few users to the entire firm.

You will work closely with the commercial team and bring what you learn back to product, while security is embedded into the product as a core aspect.

Competenze

• Several years in customer success or account management at an enterprise SaaS company.
• A track record of driving adoption and expansion in demanding accounts.
• Fluent Italian and English.

Mansioni

• Own our customers across Italy and southern Europe after they sign.
• Lead onboarding and ensure value from the first week.
• Grow accounts from a few users to the whole firm.
• Collaborate with the commercial team and feed learnings back to product.

Conoscenze

Customer success

Account management

Enterprise SaaS

Descrizione del lavoro

Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on.

We are now hiring a Customer Success Manager, based in Milan.

You will own our customers across Italy and southern Europe after they sign. You will run onboarding, make sure every team gets value from the first week and grow accounts from a few users to the whole firm. You will work closely with our commercial team and bring what you learn back to product.

Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it.

What you bring:

• Several years in customer success or account management at an enterprise SaaS company.
• A record of driving adoption and expansion in demanding accounts.
• Fluent Italian and English.

What you get:

• A founding role on the customer team.
• A senior team that has scaled companies before.
• A product that solves a problem your customers already recognize.