Customer Success Intern

Cultural Care, Inc.; Milano; Presencial; EUR 4700 - 6400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team

Own projects

Coaching sessions

Office events

Descripción de la vacante

Cultural Care Au Pair is seeking a Customer Success Intern in Milan to help grow our international exchange program. This full-time 40-hour/week internship lasts 3 months and pays 500€ per month, offering hands-on exposure to recruitment and customer success tasks.

You will engage with au pairs and host families, review documents for compliance, and collaborate with teams across the organization to ensure a smooth onboarding and departure process.

Formación

• Curious with a growth mindset and passion for cultural exchange.
• Well-organized and detail-oriented with good time management.
• Resilient, adaptable, and solution-oriented.
• Excellent communication and customer service skills.
• Enjoy working in a supportive team that hits goals.
• Fluent in Italian and English.

Responsabilidades

• Support Au Pair Recruitment and Customer Success Teams in preparing au pairs for departure.
• Speak with customers on the phone to help au pairs select their host family.
• Review submitted customer documents to ensure compliance with US State Department regulations.
• Help the team reach goals of matching au pairs with host families and meeting deadlines.
• Use customer service skills to handle sensitive conversations with au pairs.

Conocimientos

Italian

English

Communication

Customer service

Descripción del empleo

Job Description

Cultural Care Au Pair is looking for a Customer Success Intern based in our Milan office to help us meet our goal of being the largest and most trusted au pair program in the world. Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties. Would you like to make a difference during your internship? We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multitasking skills to set our au pairs on the path to a successful, life-changing year in the USA. This full-time (40 hours/week) 3-month internship pays 500€/month.

This Is What We Offer You

• Work in an international and varied atmosphere with flat hierarchies
• Gain insight into the various tasks in the area of recruitment and customer success and also take on your own projects
• Take part in coaching and joint training sessions with colleagues from all over the world
• Enjoy office events such as our summer party, after-work get-togethers and team outings

What You’ll Do

• You will support our Au Pair Recruitment and Customer Success Teams, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:
• Speaking with customers on the phone to support au pairs through the process of selecting their host family.
• Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.
• Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.
• Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.

Who You Are

• You are a curious person with a growth mindset and have a great passion for cultural exchange programs
• You are well-organized and detail-oriented with good time management
• You believe nothing is impossible, don’t shy away from a challenge, and love to find solutions
• You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.
• You love being a part of a supportive team that has fun while hitting goals
• You speak Italian and English fluently

CCNL Commercio applies to this role

About The Team

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF (Education First), the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.

Learn more about Cultural Care Au Pair: https://www.culturalcare.com/