Customer Success Associate — Startup Impact

Pillar; Lombardia; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Direct customer contact

Onboarding exposure

Fast learning curve

Senior support not required

Job summary

Pillar is building the operating system for construction and seeks a passionate early-career Customer Success advocate. You will work directly with real customers from day one, guiding them through onboarding, engagement, and portfolio management.

This role emphasizes curiosity, energy, empathy, and problem-solving instincts over years of experience. You will join a fast-paced startup where real responsibility comes from day one, with direct customer contact and exposure to onboarding,

Qualifications

• You love talking to people and enjoy problem solving.
• You are curious, ask good questions, and fast learner.
• You are not afraid to pick up the phone and reach out to customers.
• You are comfortable with numbers and can read dashboards.

Responsibilities

• Help new customers get started with Pillar.
• Monitor customer activity and spot when something is not working.
• Proactively contact customers who are becoming less active.
• Understand why customers are stuck and help them get back on track.
• Support customers throughout their journey with Pillar.
• Collect feedback and bring customer insights back to the team.
• Collaborate with Customer Success and Product.

Skills

Communication skills

Curiosity

Phone outreach

Analytical mindset

Proactive

Tools

Dashboards

Job description

Pillar is building the operating system for construction and seeks a passionate early-career Customer Success advocate. You will work directly with real customers from day one, guiding them through onboarding, engagement, and portfolio management.

This role emphasizes curiosity, energy, empathy, and problem-solving instincts over years of experience. You will join a fast-paced startup where real responsibility comes from day one, with direct customer contact and exposure to onboarding,