Customer Service Specialist Europe

OTB; Breganze; Remote; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Canteen

Inclusive working environment

Job summary

Diesel HQ in Breganze is seeking a Customer Service Specialist to support the European Wholesale Customer Service team. You will oversee the order flow from entry to delivery and coordinate with the sales network to ensure top-tier service.

The role requires 3+ years in fashion/luxury, strong communication, and multilingual skills (English/Italian). A full-time position with a competitive salary and an incentive plan is offered.

Qualifications

• 3+ years in customer service or similar roles, preferably in fashion / luxury.
• Strong communication and interpersonal skills.
• Advanced knowledge of Office, especially Microsoft Excel.

Responsibilities

• Ensure the entire order fulfillment process from entry to delivery is efficient and on time.
• Handle reports on product quality or deliveries with logistics/production.
• Manage returns and credit notes, aligning with budgeting expectations.
• Coordinate with Finance on credit management and billing activities.
• Maintain continuous communication with customers, sales, and other functions.
• Address all customer/colleague requests promptly with high efficiency.
• Collaborate with credit control, logistics, management control and sales.

Skills

Years experience

Multilingual EN/IT

Excel

Communication skills

Organizational skills

Tools

Excel

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While always retaining its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are looking for a Customer Service Specialist to be included in the European Wholesale Customer Service team, based in Diesel HQ in Breganze. The person will provide support to the team in managing the customer portfolio and will be responsible for monitoring the order processes, from the moment of insertion to delivery. He/she will provide continuous operational support to customers by coordinating with the sales network in the territory.

Main Responsibilities:

• Ensuring that the entire order fulfillment process, up to the delivery of goods to the customer, is carried out in the most efficient and satisfactory manner, respecting guidelines and deadlines.
• Handling any reports regarding the quality of the product or deliveries, interfacing with logistics or production.
• Managing returns and credit notes to the customer, interfacing with management control to ensure they are aligned with the budget expectations.
• Actively interfacing with the Finance department regarding credit management and/or billing activities.
• Ensuring a continuous and thorough flow of communication with customers, sales, and other business functions.
• Ensuring that all requests, questions, issues reported by customers and colleagues are addressed promptly and that the service provided has the highest level of efficiency.
• Actively collaborating with all company departments, particularly with credit control, logistics, management control, and of course, sales.

Job Requirements:

• 3 + years of previous experience in similar roles, preferably within fashion / luxury industry;
• Good communication and interpersonal skills
• Organizational skills, precision and a results-oriented approach;
• Advanced knowledge of the Office package, especially Microsoft Excel.

We are looking for a multi-language speaker! Excellent knowledge of English and Italian is a must, any additional European language (French, German, Spanish) will be considered a strong plus.

• Salary range (gross annual): €28.000 - €32.000
• Variable incentive plan

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What we offer:

• A Full Time Contract
• An awesome, young and dynamic team
• Possibility to work in HQ of one of the leading Italian fashion companies belonging to one of the most important luxury fashion groups
• A generous employee discount on Diesel and OTB group Brands
• Highly inclusive working environment
• Canteen

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.