E-commerce Operations Specialist EU

OTB; Vicenza; Hybrid; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Supplementary health insurance

Supplementary pension plan

Discounts on OTB brands

Job summary

Diesel Headquarters in Italy is seeking an E-commerce Operations Specialist to join the Global E-Commerce Department in Breganze. You will support inventory management, ensure product availability for best sellers, process orders, coordinate with Logistics, and resolve shipping issues.

You will build online reports in Power BI, maintain product data, oversee end-of-season pricing, and work with IT and Finance to improve operational processes. Fluency in English is required.

Qualifications

• Degree in business, operations management, logistics, or a related field.
• Previous experience in operations and logistics, customer service and preferably in an e-commerce or retail environment.
• Strong attention to detail and organizational skills to efficiently manage multiple tasks and orders.
• Proficiency in using e-commerce platforms and order management systems (Salesforce knowledge will be considered a plus).
• Excellent communication and problem-solving abilities, with a customer-centric mindset.
• Familiarity with inventory management and logistics coordination is a plus.
• Fluent in English (both written and spoken).

Responsibilities

• Support inventory management and coordinate with Digital Merchandising to ensure product availability, with a focus on best sellers and weekly coverage.
• Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
• Coordinate with Logistics to manage shipping and delivery.
• Monitor order tracking and resolve shipping, delivery, and return issues.
• Partner with Customer Service to resolve customer inquiries and order-related issues promptly.
• Build and review online reporting in Power BI, critically analyzing all reports to identify trends, anomalies, and areas for improvement.
• Maintain accurate product data, pricing, and availability on the website and other sales channels.
• Support the management of the end-of-season sale process, ensuring price updates, stock availability, and promotional setup are accurate.
• Support the implementation of operational processes and workflows that improve efficiency and productivity.
• Work with the IT team to identify and resolve operational issues in e-commerce systems and tools.
• Produce operational reports and analyze data to generate insights for process improvement.
• Monitor competitors by browsing online platforms across different countries and using dedicated benchmarking tools.
• Management of the internal e-commerce order process (invoice recording), managing accruals, and cost forecasting, and share the results with the Finance team.

Skills

E-commerce operations

Inventory management

Logistics coordination

Customer service

Salesforce

Power BI

Data analysis

English fluency

Attention to detail

Education

Degree in business/operations/logistics

Tools

Salesforce

Power BI

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

E-COMMERCE OPERATIONS SPECIALIST

At Diesel Headquarters, located in Breganze (Italy), we are looking for an E-commerce Operations Specialist who will be placed within the Global E-Commerce Department.

Main activities:

• Support inventory management and coordinate with Digital Merchandising to ensure product availability, with a focus on best sellers and weekly coverage.
• Process customer orders accurately and efficiently, ensuring on-time shipment and delivery.
• Coordinate with Logistics to manage shipping and delivery.
• Monitor order tracking and resolve shipping, delivery, and return issues.
• Partner with Customer Service to resolve customer inquiries and order-related issues promptly.
• Build and review online reporting in Power BI, critically analyzing all reports to identify trends, anomalies, and areas for improvement.
• Maintain accurate product data, pricing, and availability on the website and other sales channels.
• Support the management of the end-of-season sale process, ensuring price updates, stock availability, and promotional setup are accurate.
• Support the implementation of operational processes and workflows that improve efficiency and productivity.
• Work with the IT team to identify and resolve operational issues in e-commerce systems and tools.
• Produce operational reports and analyze data to generate insights for process improvement.
• Monitor competitors by browsing online platforms across different countries and using dedicated benchmarking tools.
• Management of the internal e-commerce order process (invoice recording), managing accruals, and cost forecasting, and share the results with the Finance team.

Requirements:

• Degree in business, operations management, logistics, or a related field;
• Previous experience in operations and logistics, customer service and preferably in an e-commerce or retail environment;
• Strong attention to detail and organizational skills to efficiently manage multiple tasks and orders;
• Proficiency in using e-commerce platforms and order management systems (Salesforce knowledge will be considered a plus);
• Excellent communication and problem-solving abilities, with a customer-centric mindset;
• Familiarity with inventory management and logistics coordination is a plus;
• Fluent in English (both written and spoken).

Compensation & Level:

• Initial fixed-term contract with the possibility of an open-end contract
• CCNL Textile Industry, Level 4°
• Salary range (gross annual): €25.000 - €27.000

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What We Offer:

• A dynamic, and international work environment
• Continuous learning and professional development opportunities
• Exposure to multiple business functions and cross-functional collaboration
• Flexible working hours and smart working options
• Work-life balance initiatives
• Supplementary health insurance
• Supplementary pension plan
• Diversity and inclusion policies
• Corporate volunteering initiatives
• Exclusive discounts on OTB Group brands' products
• Corporate welfare services, including company restaurant, gym, beauty centre, nursery and osteopathy studio (for Breganze)

Diversity, Equity & Inclusion:

At OTB, we believe diversity is a strength: every perspective, background, and experience enriches our culture and fuels our creativity. We celebrate our differences and are proud to be an equal opportunity employer.

We welcome applications from all individuals regardless of gender, age, ethnicity, sexual orientation, disability, or any other personal characteristic.

Candidates who require reasonable accommodation at any stage of the selection process are encouraged to inform the HR team: we will take every necessary step to ensure equal opportunity to participate.