Customer Service Specialist Europe

Diesel; Breganze; Presencial; EUR 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount on Diesel and OTB

Canteen

Young and dynamic team

Inclusive working environment

Resumo da oferta

Diesel is seeking a Customer Service Specialist to join the European Wholesale Customer Service team, based at Diesel HQ in Breganze, Italy. You will manage the customer portfolio and monitor order processes from entry to delivery, providing ongoing operational support by coordinating with the sales network.

Requirements include 3+ years in fashion/luxury roles, excellent English and Italian, strong communication and interpersonal skills, and advanced knowledge of Microsoft Excel.

Qualificações

• 3+ years of experience in similar roles within fashion or luxury industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills with precision and a results-oriented approach.
• Advanced knowledge of Microsoft Office, especially Excel.

Responsabilidades

• Ensure end-to-end order fulfillment from entry to delivery with quality and deadlines.
• Handle product/delivery quality reports, interfacing with logistics or production.
• Manage returns and credit notes, aligning with budgets with finance.
• Coordinate with credit control, logistics, management control, and sales.
• Maintain proactive communication with customers, sales, and other functions.

Conhecimentos

Customer service

Communication skills

Organizational skills

Microsoft Excel

Multilingual

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While always retaining its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are looking for a Customer Service Specialist to be included in the European Wholesale Customer Service team, based in Diesel HQ in Breganze. The person will provide support to the team in managing the customer portfolio and will be responsible for monitoring the order processes, from the moment of insertion to delivery. He/she will provide continuous operational support to customers by coordinating with the sales network in the territory.

Main Responsibilities:

• Ensuring that the entire order fulfillment process, up to the delivery of goods to the customer, is carried out in the most efficient and satisfactory manner, respecting guidelines and deadlines.
• Handling any reports regarding the quality of the product or deliveries, interfacing with logistics or production.
• Managing returns and credit notes to the customer, interfacing with management control to ensure they are aligned with the budget expectations.
• Actively interfacing with the Finance department regarding credit management and/or billing activities.
• Ensuring a continuous and thorough flow of communication with customers, sales, and other business functions.
• Ensuring that all requests, questions, issues reported by customers and colleagues are addressed promptly and that the service provided has the highest level of efficiency.
• Actively collaborating with all company departments, particularly with credit control, logistics, management control, and of course, sales.

Job Requirements:

• 3 + years of previous experience in similar roles, preferably within fashion / luxury industry;
• Good communication and interpersonal skills
• Organizational skills, precision and a results-oriented approach;
• Advanced knowledge of the Office package, especially Microsoft Excel.

We are looking for a multi-language speaker! Excellent knowledge of English and Italian is a must, any additional European language (French, German, Spanish) will be considered a strong plus.

Compensation & Level:

• CCNL Tessile Industria, Level 5° - 6°
• Salary range (gross annual): €28.000 - €32.000
• Variable incentive plan

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What we offer:

• A Full Time Contract
• An awesome, young and dynamic team
• Possibility to work in HQ of one of the leading Italian fashion companies belonging to one of the most important luxury fashion groups
• A generous employee discount on Diesel and OTB group Brands
• Highly inclusive working environment
• Canteen

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#DSL

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