Client Advisor - Venezia Piazza S. Marco

OTB Group; Italia; In loco; EUR 23.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lunch vouchers

Employee discount

Career development

Descrizione del lavoro

OTB Group Venezia Store is seeking a Client Advisor with a passion for luxury retail to deliver an outstanding in-store experience and expert product storytelling. You will engage clients, nurture relationships, and drive sales while upholding brand standards and store procedures.

This full-time role offers commissions on concession sales, a generous employee discount, and development opportunities across Italy and abroad within the Diesel/OTB store network.

Competenze

• Previous experience in sales is a plus.
• Experience in Luxury/Retail fashion is a plus.
• Strong communication and customer-service mindset.
• Willingness to relocate is a plus.
• Digital literacy and openness to new ways of working.

Mansioni

• Act with the client experience at the center of every decision.
• Welcome and assist clients, providing an excellent in-store experience.
• Build long-term relationships with clients through genuine engagement and CRM.
• Lead on the selling floor and drive sales targets and KPIs.
• Maintain high standards of shop floor presentation and stock procedures.
• Support cross-selling across departments to maximise sales.

Conoscenze

Decision Making

Strategic Thinking

Financial Acumen

Innovation

Focus on Customer

Execution

Descrizione del lavoro

Description:

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For one of the most relevant Stores in Diesel European network –Venezia Store – we are now recruiting a new Client Advisor.

You

• Authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
• Welcome and assist each client providing an excellent in-store experience at all times- Be a master at storytelling and at the art of asking engaging questions.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Ensure and maintain the shop floor and visual display high standard, complying with.
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.

Key Requirements

• Previous experience in sales roles is a plus.
• Experience in structured Fashion Luxury/Retail Companies is a plus.
• Passionate in Retail, Client service and commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness evolve in the organization, willingness to relocate is a plus.
• Digitally aware and open to new ways of working.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.

Compensation & Level:

• CCNL Commercio, Livello 5°- 4°
• Salary range (gross annual): €23.284,38 - €25.015,76
• Variable incentive plan: from 0.6% to 1.8% of individual sales

The final offer will be determined based on experience, skills, and level of responsibility. We are open to candidates with different levels of seniority.

What we offer

• Full Time contract
• A competitive pay depending on Store performance: you will have commissions on concession sales
• A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
• A generous employee discount on Diesel and OTB group Brands
• A awesome, young and dynamic team
• Highly inclusive working environment
• Lunch vouchers for each working day

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#LI-LZ #DSL