Customer Service Specialist - €25.000 A Year

Vit; Parma; In loco; EUR 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stipendio 25k

Contratto a tempo indeterminato

Opportunità di crescita

Team collaborativo

Descrizione del lavoro

VIT cerca un Customer Service Specialist per supportare viaggiatori europei. La sede è a Parma; ruolo a tempo pieno, contatto con fornitori locali e operations per garantire esperienze premium.

Il candidato ideale possiede eccellenti doti comunicative in inglese, abilità di problem solving e disponibilità a orari variabili. Retribuzione competitiva e possibilità di crescita all’interno dell’azienda.

Competenze

• Esperienza nel servizio clienti, preferibilmente nel turismo.
• Ottime capacità di comunicazione in inglese; altre lingue europee saranno valorizzate.
• Buone doti organizzative e problem solving.

Mansioni

• Essere il punto di contatto principale per i viaggiatori europei, rispondere via telefono, email e chat.
• Gestire richieste, preoccupazioni e richieste speciali durante i viaggi.
• Coordinare con fornitori locali (hotel, trasporti, attività) per realizzare itinerari.
• Gestire situazioni impreviste (ritardi voli, maltempo, emergenze sanitarie) con calma.
• Documentare interazioni e mantenere registri dettagliati di problemi e risoluzioni.
• Fornire aggiornamenti in tempo reale su itinerari, condizioni locali e eventi speciali.

Conoscenze

Servizio clienti

Comunicazione in inglese

Gestione crisi

Organizzazione

Descrizione del lavoro

Customer Service Specialist (Europe Travel Support) based in Parma La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Rotating 2-week schedule:
• Wednesday to Sunday for 2 weeks
• Monday to Friday for 2 weeks
• 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Starting salary from €25,000 annually (RAL - Retribuzione Annua Lorda)
• Permanent employment contract (contratto di lavoro dipendente)
• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts

Notes

Position is based at our headquarters - No remote or hybrid working options available

This is a full-time position.