Customer Service Specialist

Richemont; Scandicci; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Ticket Restaurant

Welfare Policy

Learning & Development Opportunities

Bonus (if applicable)

Job summary

Richemont is seeking a meticulous after-sales support specialist to join the Leather Hub in Scandicci. You will manage post-sales activities, coordinate with maisons’ stores, and map and improve processes for high customer satisfaction.

You will work with SAP Portal to handle requests, oversee documentation, and support tailored solutions while driving continuous improvement. The role requires a degree in economics or management-related fields, experience in logistics/buying/e-commerce planning,

Qualifications

• Degree in Economics, Management Engineering, or related fields.
• Previous experience in buying/logistic/e-commerce management/planning activities.
• Fluency in English (B2+); knowledge of other languages will be considered a plus.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Strong organizational skills and ability to manage different tasks.
• Good knowledge of Microsoft Excel and ERP tools (SAP or similar).

Responsibilities

• Managing customer requests through SAP Portal.
• Monitoring requests and resolving customer concerns promptly.
• Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
• Managing documentation and reports related to after-sales activities.
• Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
• Supporting the development of tailored solutions based on customer needs.
• Review the internal processes applying the continuous improvement approach.

Skills

English fluency

Communication

Problem-solving

Organizational skills

Excel

ERP tools (SAP or similar)

Education

Economics

Management Engineering

Related fields

Tools

SAP or similar

Job description

The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

• Managing customer requests through SAP Portal.
• Monitoring requests and resolving customer concerns promptly.
• Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
• Managing documentation and reports related to after-sales activities.
• Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
• Supporting the development of tailored solutions based on customer needs.
• Review the internal processes applying the continuous improvement approach.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Degree in Economics, Management Engineering, or related fields.
• Previous experience in buying/logistic/e-commerce management/planning activities.
• Fluency in English (B2+); knowledge of other languages will be considered a plus.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Strong organizational skills and ability to manage different tasks.
• Good knowledge of Microsoft Excel and ERP tools (SAP or similar).

YOUR JOURNEY WITH US

You Will Be Involved In The Following Interviews Process

• Interview with Talent Acquisition Team
• Interview with Hiring Manager
• Interview with Function Director and HR Manager

What We Offer

• CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
• Livello Impiegato
• Contratto a tempo indeterminato
• Full time
• Salary range: 30.000€ - 35.000€
• Learning & Development Opportunities
• Welfare Policy
• Ticket Restaurant
• Bonus (if applicable)