After-Sales & Process Improvement Coordinator (SAP)

Richemont

Scandicci

On-site

EUR 30,000 - 35,000

Full time

6 days ago

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Benefits offered by this job

Ticket Restaurant

Welfare Policy

Learning & Development Opportunities

Bonus (if applicable)

Job summary

Richemont is seeking a meticulous after-sales support specialist to join the Leather Hub in Scandicci. You will manage post-sales activities, coordinate with maisons’ stores, and map and improve processes for high customer satisfaction.

You will work with SAP Portal to handle requests, oversee documentation, and support tailored solutions while driving continuous improvement. The role requires a degree in economics or management-related fields, experience in logistics/buying/e-commerce planning,

Qualifications

Degree in Economics, Management Engineering, or related fields.
Previous experience in buying/logistic/e-commerce management/planning activities.
Fluency in English (B2+); knowledge of other languages will be considered a plus.
Excellent communication and interpersonal skills.
Problem-solving mindset and attention to detail.
Strong organizational skills and ability to manage different tasks.
Good knowledge of Microsoft Excel and ERP tools (SAP or similar).

Responsibilities

Managing customer requests through SAP Portal.
Monitoring requests and resolving customer concerns promptly.
Coordinating with internal teams (technicians, R&D, logistics) to ensure timely responses.
Managing documentation and reports related to after-sales activities.
Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
Supporting the development of tailored solutions based on customer needs.
Review the internal processes applying the continuous improvement approach.