Customer Service Professional for Repair & Return business

Siemens; Lombardia; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

On-site lunch

Laptop provided

Flexible working arrangements

Job summary

Siemens in Milan is seeking a Customer Service Professional for Repair & Return to manage warranty, repair and return processes. You will work with technical and administrative teams, Repair Centers, and HQ to fulfil customer requirements and ensure smooth handling of claims and orders.

The role requires knowledge of electrotechnics, strong English and Italian, and a proactive, autonomous approach within a collaborative, customer-focused environment.

Qualifications

• Bachelor’s or Master’s degree in Electrical or Electronics engineering, Computer Science, Automation, or a Technical High School diploma in a related field.
• Basic knowledge of electrotechnics and electronics.
• Basic knowledge of Microsoft Office 365 suite, including Outlook, Word, Excel and OneDrive.
• Proficiency in English and Italian.
• Willingness to learn and adopt new tools and technologies.
• Strong teamwork with diplomacy and high-quality interpersonal communication.
• Customer service orientation with initiative and autonomy.

Responsibilities

• Manage end-to-end Warranty, Repair and Return processes, including warranty claims, repair operations, customer quotations, supplier order management, order fulfillment, and product returns.
• Collaborate with technical, administrative, Repair Centers and Siemens HQ teams within the division and with external stakeholders to fulfill requirements.

Skills

Customer service

English (fluent)

Italian (fluent)

Teamwork

Proactive mindset

Education

Bachelor’s or Master’s in Electrical/Electronics/CS/Automation or related Tech diploma

Tools

Microsoft Office 365

Job description

Transform the everyday for everyone.

We are looking for a Customer Service Professional for Repair & Return business, to be hired with a permanent contract in Milan within the Digital Industries - Service Execution area.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As Customer Service Professional for Repair & Return business your mission will be to manage the request related to Siemens Repair & Return process (e.g. Reparations, Product Warranty management, etc).

Throughout the bid process, you will closely collaborate with technical, administrative, Repair Centers and Siemens HQ teams within your division, as well as with external stakeholder to fulfill customer and Siemens requirements of Repair & Return processes.

Your main activities will be:

• Manage end-to-end Warranty, Repair and Return processes, including warranty claims, repair operations, customer quotations, supplier order management, order fulfillment, and product returns

To be a perfect fit for this role, you would already have:

• Basic knowledge of electrotechnics and electronics.
• Basic knowledge of Microsoft Office 365 suite, including Outlook, Word, Excel and OneDrive.
• A Bachelor’s or Master’s degree in Electrical or Electronics engineering, Computer Science, Automation, or a Technical High School diploma in a related field.
• Strong willingness and ability to learn and adopt new tools and technologies.
• Strong teamworking skills, complemented by diplomacy and high-quality interpersonal communication.
• A proactive mindset with a strong customer service orientation, goal-driven attitude, and the ability to work with initiative and autonomy.
• Proficiency in English and Italian

What We Offer

• An inclusive and flexible way of working, with caring for everyone's personal well-being;
• Flexible Welfare programs and health insurance can be extended to your family;
• Activities’ organization guided by performance, where the achievement of objectives and the ambitious spirits are recognized;
• Opportunities for continuous/individual learning journeys so that you never stop growing and keep on learning;
• Value driven culture: trustful, respectful, open, honest, empowering;
• Competitive package with regional specific benefits;
• Professional and extraprofessional accident insurance;
• Free on-site lunch options;
• Personal Computer and Smartphone;
• Cutting-edge tools for remote working and your personal growth.

Take a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens IT

Join us and be yourself. Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.

Our recruiting team is looking forward to getting to know you!