Customer Service Technical Sales

Siemens AG; Lombardia; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Flexible hybrid working model

Wellbeing ecosystem

Parenthood support

Health reimbursement programs

Psychological support services

Continuous learning opportunities

Job summary

Siemens AG in Lombardy, Italy, is seeking a Customer Service Technical Sales professional to drive technical and commercial opportunities for medium voltage and protection systems. You will liaise with customers, Sales and Service Operations to deliver value throughout the asset lifecycle.

The role requires a technical degree, 3+ years in similar roles, and fluency in Italian and English, with travel as needed. The company offers a flexible hybrid work model and strong learning opportunities.

Qualifications

• Technical degree or qualification in Electrical Engineering, Energy Engineering, Automation or equivalent.
• At least 3 years of experience in similar roles: Technical Sales Engineer, Service Sales Engineer, Solution Sales Engineer.
• Experience or knowledge in two areas: MV and switchgear; Protection & Control and relays; Substation Automation/SCADA; electrical distribution; maintenance, commissioning, retrofit or modernization.
• Ability to manage technical discussions with customers and translate needs into value.
• Proactive, autonomous, ownership mindset with commercial motivation.
• Fluent in Italian and English; willingness to travel for customer visits.

Responsibilities

• Develop technical and commercial opportunities related to Medium Voltage, protection systems, automation and SCADA.
• Engage directly with customers to understand their installed base, operational challenges, obsolescence and lifecycle management needs.
• Perform or support site surveys, technical assessments and installed-base analyses, translating findings into concrete opportunities.
• Promote maintenance solutions, service agreements, retrofit, modernization, protection, automation/SCADA, digital services and cybersecurity.
• Collaborate with Sales, Business Development, Proposal, technical experts and Service Operations, from qualification through solution definition.
• Contribute to technical concepts, proposals and customer presentations, strengthening long-term relationships and recurring service models.

Skills

Customer communication

Stakeholder management

Travel readiness

Entrepreneurial mindset

Education

Electrical Engineering / Automation degree

Job description

At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.

We put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one.

Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.

Your next chapter starts here!

Your role

As a Customer Service Technical Sales, you will be part of the Electrification and Automation – Customer Services team, contributing to the growth and scalability of our Service business within the market of protection, automation and control systems for electrical infrastructures.

Customer Services supports customers in managing, upgrading and extending the lifecycle of their installed base, ensuring operational continuity, reliability, safety and technological sustainability throughout the entire asset lifecycle.

The role connects customers, Sales and Service Operations, translating technical needs and installed-base opportunities into value-added solutions throughout the lifecycle of electrical assets.

You’ll make an impact by:

• Develop technical and commercial opportunities related to Medium Voltage, protection systems, automation and SCADA.
• Engage directly with customers to understand their installed base, operational challenges, obsolescence and lifecycle management needs.
• Perform or support site surveys, technical assessments and installed-base analyses, translating findings into concrete opportunities.
• Promote maintenance solutions, service agreements, retrofit, modernization, protection, automation/SCADA, digital services and cybersecurity.
• Collaborate with Sales, Business Development, Proposal, technical experts and Service Operations, from opportunity qualification through solution definition.
• Contribute to technical concepts, proposals and customer presentations, strengthening long-term relationships and recurring service models.

What makes you a great match:

Core Requirements

• Technical degree or qualification in Electrical Engineering, Energy Engineering, Automation or an equivalent discipline.
• At least 3 years of experience in similar roles: Technical Sales Engineer, Service Sales Engineer, Solution Sales Engineer.
• Experience or solid knowledge in at least two of the following areas: Medium Voltage and switchgear; Protection & Control and relays; Substation Automation/SCADA; electrical distribution; maintenance, commissioning, retrofit or modernization.
• Ability to manage technical discussions with customers, communicate with different stakeholders and connect technical needs with customer value.
• Proactive approach, autonomy, ownership, entrepreneurial mindset and motivation to develop a commercial dimension.
• Professional proficiency in Italian and English; availability for customer visits and business travel.

What you’ll benefit from:

At Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work-life balance.

You’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services.

Our welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth.

The total pay range for this position is 52000€ – 78000€ annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications.

We celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

At Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive.

We encourage you to share your preferred working conditions: while this role is typically full-time, flexible arrangements can be discussed.

Our recruiting team looks forward to getting to know you!