Customer Quality Engineer

Magna International Limited; Collesalvetti; Remote; EUR 48,000 - 60,000; Full time

Job summary

Magna International Limited in Collesalvetti, IT, is seeking a Customer Quality Engineer to manage customer quality issues, containment, and PPAP/8D processes. You will collaborate with Production, Quality, and Engineering to ensure continuous improvement and sustainment of customer satisfaction.

Required: technical diploma or Engineering degree, 2+ years in Automotive Quality, IATF 16949 and Core Tools knowledge, and fluent Italian and English. Occasional international travel may be needed.

Qualifications

• Technical diploma or Engineering degree is required.
• At least 2 years of experience in Automotive Quality.
• Knowledge of IATF 16949 and Core Tools (APQP, PPAP, FMEA, SPC, MSA).

Responsibilities

• Manage customer complaints and reports with timely, coordinated responses.
• Coordinate containment, root cause analysis, and corrective actions.
• Draft and manage 8D reports and PPAP documentation.
• Monitor Customer Quality KPIs and support internal audits.

Skills

IATF 16949

Core Tools

8D problem solving

GD&T

Communication

Education

Technical diploma or Engineering degree

Tools

Power BI

MS Office

Job description

## Customer Quality EngineerApply: Collesalvetti, IT: Full time: Posted Today: R00265012**Job descriptions may display in multiple languages based on your language selection.**## **What we offer:**At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.## ## ## **Group Summary:**The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.**Job Responsibilities:****SCOPO DELLA POSIZIONE:**Rappresentare il cliente all'interno di Motrol e rappresentare Motrol nei confronti del cliente per tutti gli aspetti relativi alla qualità di prodotto e di processo. Garantire un'efficace gestione delle problematiche qualitative, assicurando il raggiungimento degli obiettivi di Customer Satisfaction e il miglioramento continuo delle performance qualitative aziendali. **REQUISITI RICHIESTI:*** Diploma tecnico o laurea in Ingegneria.* Esperienza di almeno 2 anni in ambito Qualità Automotive.* Conoscenza di IATF 16949 e dei Core Tools Automotive (APQP, PPAP, FMEA, SPC, MSA).* Esperienza nella gestione di reclami cliente e problem solving (8D, 5 Why, Ishikawa).* Capacità di lettura del disegno tecnico e conoscenza GD&T.* Ottima conoscenza della lingua italiana e inglese parlata e scritta.* Buona conoscenza del pacchetto Microsoft Office.* Disponibilità a trasferte nazionali e internazionali. **Costituiscono titolo preferenziale:*** Certificazione Auditor IATF 16949 o VDA.* Esperienza pregressa nella gestione di clienti OEM europei (Audi, Volkswagen, BMW, Mercedes, Stellantis, ecc.).* Esperienza in aziende Tier 1 Automotive.* Conoscenza dei portali qualità dei principali clienti Automotive.* Conoscenza di Power BI o strumenti di analisi dati.* Buona conoscenza della lingua tedesca parlata e scritta. **RESPONSABILITÀ/COMPITI:*** Gestire reclami e segnalazioni cliente, garantendo risposte tempestive e coordinate.* Coordinare attività di contenimento, analisi delle cause e implementazione delle azioni correttive.* Redigere e gestire report 8D e altra documentazione richiesta dal cliente.* Monitorare KPI di Customer Quality (PPM, reclami, scorecard cliente).* Gestire la sottomissione e l'approvazione dei PPAP.* Collaborare con Produzione, Qualità di Stabilimento e Ingegneria per il miglioramento continuo.* Supportare audit cliente e audit interni.* Gestire resi cliente, addebiti qualitativi ed eventuali Resident Engineer.* Collaborare nelle ispezioni interne di processo e di prodotto (audit interni). **ABILITÀ RICHIESTE:*** Forte orientamento al cliente.* Problem solving e capacità di analisi.* Leadership e capacità di coordinamento di team multifunzionali.* Ottime capacità comunicative e relazionali.* Organizzazione, autonomia e orientamento al risultato. --------------------------------------------------------English Version---------------------------------------------**POSITION PURPOSE:**Represent the customer within Motrol and represent Motrol to the customer for all aspects related to product and process quality. Ensure effective management of quality issues, guaranteeing the achievement of Customer Satisfaction objectives and the continuous improvement of company quality performance. **REQUIRED QUALIFICATIONS:*** Technical diploma or degree in Engineering.* At least 2 years of experience in Automotive Quality.* Knowledge of IATF 16949 and Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA).* Experience in customer complaint management and problem solving (8D, 5 Whys, Ishikawa).* Ability to read technical drawings and knowledge of GD&T.* Excellent command of spoken and written Italian and English.* Good knowledge of the Microsoft Office package.* Availability for domestic and international business travel. **Preferred Qualifications:*** IATF 16949 or VDA Auditor certification.* Previous experience managing European OEM customers (Audi, Volkswagen, BMW, Mercedes, Stellantis, etc.).* Experience in Tier 1 Automotive companies.* Knowledge of quality portals of major Automotive customers.* Knowledge of Power BI or data analysis tools.* Good command of spoken and written German. **RESPONSIBILITIES / DUTIES:*** Manage customer complaints and reports, ensuring timely and coordinated responses.* Coordinate containment activities, root cause analysis, and the implementation of corrective actions.* Draft and manage 8D reports and other documentation requested by the customer.* Monitor Customer Quality KPIs (PPM, complaints, customer scorecards).* Manage PPAP submission and approval.* Collaborate with Production, Plant Quality, and Engineering for continuous improvement.* Support customer audits and internal audits.* Manage customer returns, quality charges, and any Resident Engineers.* Collaborate on internal process and product inspections (internal audits). **REQUIRED SKILLS:*** Strong customer orientation.* Problem-solving and analytical skills.* Leadership and ability to coordinate cross-functional teams.* Excellent communication and interpersonal skills.* Organization, autonomy, and results-oriented mindset.* High stress tolerance.