Customer Operations & Billing Specialist

GE HealthCare; Lombardia; On-site; EUR 36,000 - 49,000; Full time

Job summary

GE HealthCare is seeking a Business Operations Specialist to join our Business Operations team in Italy. You will support service orders administration, customer billing activities, and operational processes, collaborating with Sales, Service Delivery, Field Service, Finance and Customer Support to ensure accurate orders and timely invoices.

The role emphasizes cross-functional teamwork, data integrity across CRM/ERP systems, and driving operational excellence to enhance customer experience.

Qualifications

• Previous experience in Business Operations, Customer Operations, Order Management, Service Administration, Billing, or a similar operational role.
• Bachelor's degree or equivalent level education (university or ITS or high school diploma in Administration).
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word and Teams.
• Fluently bilingual in English and Italian.

Responsibilities

• Manage service orders through system processing and execution.
• Ensure timely and accurate customer billing for contract and non-contract services.
• Investigate and resolve billing issues with internal stakeholders and customers.
• Support invoicing disputes with Accounts Receivable, Sales, Finance and Operations teams.
• Maintain accuracy of customer and contract data in company systems.
• Work across CRM, ERP and service management platforms to execute operational activities and maintain data quality.
• Collaborate with Service Sales, Field Service, Service Delivery, Finance and Support teams to resolve process and system-related issues.
• Support forecasting and reporting activities as required.
• Contribute to continuous improvement initiatives to increase operational efficiency and customer satisfaction.
• Serve as a key point of contact between customers and internal teams for administrative topics.

Skills

Fluent English and Italian

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

GE HealthCare is seeking a Business Operations Specialist to join our Business Operations team in Italy. You will support service orders administration, customer billing activities, and operational processes, collaborating with Sales, Service Delivery, Field Service, Finance and Customer Support to ensure accurate orders and timely invoices.

The role emphasizes cross-functional teamwork, data integrity across CRM/ERP systems, and driving operational excellence to enhance customer experience.