Customer Care Representative

Qabird; Milano; In loco; EUR 24.521 - 30.359; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangement

25 days holiday + bank holidays

Health cash plan

Share purchase scheme

Descrizione del lavoro

Prysmian Cables & Systems Limited in Eastleigh, UK, is seeking an entry-level Customer Care Assistant to co-ordinate queries, quotations and orders, ensuring accurate, timely processing.

You will work with internal teams to deliver cost-effective solutions while building strong relationships with customers. No prior experience required beyond basic English/Maths and MS Office.

Competenze

• English and Maths at Level 4/Grade C or equivalent.
• Proficient in MS Word and MS Excel.
• Polite, professional telephone manner and enthusiastic attitude.

Mansioni

• Coordinate customer queries, quotations and orders efficiently.
• Assist with tender generation and contract coordination.
• Liaise with internal departments to ensure timely, cost-effective delivery.
• Maintain order input to billing process with accurate records.
• Build strong customer relationships as the main internal contact.

Conoscenze

Phone etiquette

Customer service

Formazione

English Level 4 / Grade C

Maths Level 4 / Grade C

Strumenti

MS Word

MS Excel

Descrizione del lavoro

We have an opportunity to join our Customer Care team based at our head quarters in Bishopstoke, Eastleigh. The Customer Care team provide professional, high quality customer service support to the UK businesses.

If you have a passion for customer service excellence, an eye for detail and a can-do attitude this entry level role will provide you with a great opportunity to join the team and begin your career with Prysmian.

The key purpose of this role is to co-ordinate customer queries, quotations and orders effectively using commercial procedures which include contract review, metal management and currency booking.

In this role your key activities will be to:

• Generate tenders and quotations and ensure an efficient turnaround time.
• Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
• Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
• Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
• Support and assist with other business areas within Customer Care.
• Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

Entry level requirements:

• Level 4 / Grade C and above qualification in English and Maths
• Working knowledge of MS Office applications e.g. MS Word and MS Excel
• Confident, clear, polite and professional telephone manner
• Commitment and enthusiasm.

Additional details

• Flexible working arrangement
• 25 days holiday in addition to Bank Holidays
• health cash plan scheme
• share purchase scheme in addition to other benefits

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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