Customer Care & Process Enablement Specialist

Medtronic; Milano; On-site; EUR 39,000 - 59,000; Full time

Benefits offered by this job

Incentive plan

Benefits package

Job summary

Medtronic Italy is seeking a Customer Care Specialist to manage end-to-end customer requests across multiple channels. You will document interactions, coordinate with internal teams and ensure data quality in all systems.

The role emphasizes problem solving, process documentation and knowledge sharing to improve service levels. Fluency in Italian and strong English are required, with the ability to work with international stakeholders.

Qualifications

• Fluent Italian and strong English proficiency to interact with international stakeholders.
• Analytical mindset with ability to interpret operational data and KPIs.
• Clear communication and structured problem-solving能力.

Responsibilities

• Handle customer requests via phone, email and platforms within approved processes.
• Escalate and track complaints, incidents and complex cases with timely updates.
• Document guidance, update knowledge content and contribute to process improvements.
• Support digital adoption and AI-assisted tools with practical guidance.
• Collaborate with cross-functional teams to resolve issues and drive priorities.

Skills

Italian fluency

English proficiency

Analytical mindset

Tools

Power BI

Excel

SAP

Job description

Medtronic Italy is seeking a Customer Care Specialist to manage end-to-end customer requests across multiple channels. You will document interactions, coordinate with internal teams and ensure data quality in all systems.

The role emphasizes problem solving, process documentation and knowledge sharing to improve service levels. Fluency in Italian and strong English are required, with the ability to work with international stakeholders.