Customer Care Process & Enablement Specialist

Medtronic

Cascina Varesina

In loco

EUR 39.000 - 59.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Medtronic Incentive Plan

Flexible Benefits Package

Descrizione del lavoro

Medtronic in Italy seeks a Day-to-Day Customer Service specialist who blends frontline support with structured process improvements. You will handle inquiries, incidents and escalations across channels, documenting actions and ensuring timely follow-up to keep customers informed.

The role emphasizes data-driven problem solving, knowledge management and adoption of digital tools, including Excel dashboards and AI-assisted workflows, while collaborating with global teams to deliver a reliable,

Competenze

Relevant Customer Care or service operations experience, with ability to manage non-standard inquiries, incidents and escalations.
Strong documentation and data accuracy in case management, with clear customer communication.

Mansioni

Manage customer and internal requests across channels with accurate documentation.
Support escalation, complaints and incidents, flagging high-impact issues.
Contribute to problem solving via data, root cause analysis and process updates.
Adopt and test digital tools, dashboards and AI-assisted workflows.
Collaborate with cross-functional teams to share knowledge and improve processes.