Customer Application Engineer

Bonfiglioli; Emilia-Romagna; In loco; EUR 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Bonfiglioli in Calderara di Reno (BO), Italy, is seeking a Customer Application Engineer to join the team. The role focuses on providing technical pre-sales and post-sales support for customized drive solutions, managing product life-cycles from design to testing, and ensuring effective client communication across Italy.

The candidate should have a degree in Electronics/Electrical Engineering or related field, a technical background, and English language proficiency, with the ability to travel

Competenze

• Degree or technical diploma in Electronics, Electrical Engineering, Mechatronics, or a related field.
• Technical background in electronics/electrical engineering, preferably with experience on inverters or automatic/industrial machinery.
• Previous experience in technical roles.
• Ability to effectively communicate with clients and explain technical solutions in a clear and structured way.
• Availability to travel across Italy (mainly Northern Italy).
• Knowledge of English language.

Mansioni

• Pre-sales technical support: provide support to Sales in analyzing Customer requests and propose suitable product configurations.
• Application Engineering: manage the life-cycle of customized drive solutions and compile technical documents.
• Product customization: support Operations in defining processes and production methods for specific requirements.
• Post-sales technical support: analyze customer claims and resolve technical problems on site.

Conoscenze

Technical communication

English language

Travel availability

Formazione

Degree in Electronics / Electrical Engineering / Mechatronics

Descrizione del lavoro

Select how often (in days) to receive an alert:

Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy.

Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5.000 employees.

Excellence, innovation and sustainability are the drivers behind our growth as a company and team.

We are seeking a Customer Application Engineerto join our team in Calderara di Reno (BO).

MISSION

Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.

MAIN RESPONSIBILITIES

• Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ

Pre-sales technical support

• Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies

Application Engineering

• Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis , and products’ technical documents (technical Drawings, Bills of Material,…)
• Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process

Product customization

• Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements

Post-sales technical Support

• Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices
• Resolution of technical problems directly on customer site

People Management

• Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level

REQUIREMENTS

• Degree or technical diploma in Electronics, Electrical Engineering, Mechatronics, or a related field
• Technical background in electronics/electrical engineering, preferably with experience on inverters or automatic/industrial machinery
• Previous experience in technical roles
• Ability to effectively communicate with clients and explain technical solutions in a clear and structured way
• Availability to travel across Italy (mainly Northern Italy)
• Knowledge of English language

COMPENSATION PACKAGE

The annual compensation range for this position is € 45,000 - € 55,000, with additional benefits.

This compensation range has been determined based on objective and gender-neutral criteria, including the scope of the role, required skills, relevant professional experience, qualifications, and level of responsibility.

Additional information regarding compensation, benefits, and career progression criteria will be provided during the recruitment process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for Employment without any discrimination.