Credit Collection Lead: Data-Driven & Innovative

E.ON; Milano; On-site; EUR 32,000 - 43,000; Full time

Job summary

E.ON Energia S.p.A. in Milano is seeking a data-driven Credit Management Specialist to optimize collection processes and ensure regulatory compliance across channels.

You will coordinate external collection partners, transform data into business decisions, and monitor KPI performance while safeguarding SLA adherence and honing customer outcomes in a permanent, full-time role. A Bachelor’s degree and relevant debt-collection experience are preferred.

Qualifications

• Bachelor's degree or equivalent qualification required.
• Experience in credit management and customer processes.
• Strong analytical and problem-solving capabilities.
• Knowledge of debt collection regulations (TIMG/TIMOE) is a plus.
• MS Office, SQL and credit management systems expertise.

Responsibilities

• Drive credit management performance by monitoring and improving results.
• Coordinate external collection partners and ensure quality execution.
• Shape innovative credit processes and promote digitalisation.
• Transform data into business decisions and prepare business cases.
• Ensure accurate payment reconciliation across channels and commodities.
• Own collection operations and compliance with regulatory requirements.
• Monitor and enhance KPI performance and SLA adherence.

Skills

Analytical mindset

Problem-solving

Stakeholder management

Teamwork

Communication skills

English proficiency

Education

Bachelor's degree or equivalent qualification

Tools

MS Office

SQL

Access

PowerPoint

SAP

Salesforce

Job description

E.ON Energia S.p.A. in Milano is seeking a data-driven Credit Management Specialist to optimize collection processes and ensure regulatory compliance across channels.

You will coordinate external collection partners, transform data into business decisions, and monitor KPI performance while safeguarding SLA adherence and honing customer outcomes in a permanent, full-time role. A Bachelor’s degree and relevant debt-collection experience are preferred.