Credit Collection Specialist

E.ON; Milano; On-site; EUR 32,000 - 43,000; Full time

Job summary

E.ON Energia S.p.A. in Milano is seeking a data-driven Credit Management Specialist to optimize collection processes and ensure regulatory compliance across channels.

You will coordinate external collection partners, transform data into business decisions, and monitor KPI performance while safeguarding SLA adherence and honing customer outcomes in a permanent, full-time role. A Bachelor’s degree and relevant debt-collection experience are preferred.

Qualifications

• Bachelor's degree or equivalent qualification required.
• Experience in credit management and customer processes.
• Strong analytical and problem-solving capabilities.
• Knowledge of debt collection regulations (TIMG/TIMOE) is a plus.
• MS Office, SQL and credit management systems expertise.

Responsibilities

• Drive credit management performance by monitoring and improving results.
• Coordinate external collection partners and ensure quality execution.
• Shape innovative credit processes and promote digitalisation.
• Transform data into business decisions and prepare business cases.
• Ensure accurate payment reconciliation across channels and commodities.
• Own collection operations and compliance with regulatory requirements.
• Monitor and enhance KPI performance and SLA adherence.

Skills

Analytical mindset

Problem-solving

Stakeholder management

Teamwork

Communication skills

English proficiency

Education

Bachelor's degree or equivalent qualification

Tools

MS Office

SQL

Access

PowerPoint

SAP

Salesforce

Job description

E.ON Energia S.p.A. | Permanent|Full time | Milano

The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.

Our Team

Within Credit Management, you will contribute to shaping efficient and customer-focused credit collection processes while ensuring operational excellence and regulatory compliance. The team works closely with external partners and multiple business functions to continuously improve collection performance, strengthen customer outcomes, and drive digitalization initiatives. By combining analytical expertise with a strong customer perspective, the department develops sustainable solutions that support business growth and operational effectiveness.

Your Field of Play

• Drive credit management performance
  Take an active role in achieving Credit Management objectives by monitoring performance, identifying opportunities for improvement, and delivering tangible results through a data-driven approach
• Coordinate external collection partners
  Build trusted relationships with external agencies, align collection activities, and ensure high-quality execution that supports exceptional customer outcomes
• Shape innovative collection processes
  Develop and implement new credit management procedures while challenging established practices and promoting digitalisation and innovation across the end-to-end process
• Transform data into business decisions
  Gather and analyze operational information, prepare business cases, and provide recommendations that support effective decision-making and continuous improvement
• Ensure accurate payment reconciliation
  Manage and reconcile incoming payments across multiple channels and commodities while introducing efficient methods that increase accuracy and automation
• Own collection operations and compliance
  Safeguard SLA adherence, oversee extrajudicial collection activities for active and inactive customers, and ensure alignment with TIMG and TIMOE regulatory requirements
• Monitor and enhance KPI performance
  Define, track, and optimize departmental KPIs, using analytical insights to identify root causes and strengthen operational performance
• Bachelor's degree or equivalent qualification
  A completed academic background provides the foundation to navigate complex business and credit management environments
• Experience in credit management and customer processes
  Practical expertise in collection activities, customer management, and operational reporting enables you to deliver measurable outcomes
• Strong analytical and problem-solving capabilities
  An analytical mindset helps you identify root causes, evaluate data, and make informed decisions that create lasting improvements
• Knowledge of debt collection regulations
  Familiarity with industry frameworks such as TIMG and TIMOE allows you to manage processes compliantly and effectively
• MS Office, SQL and credit management systems expertise
  Confident use of Excel, Access, PowerPoint, SQL, Net@, SAP, and Salesforce supports efficient analysis, reporting, and process management
• Leading digitalisation and innovation
  Curiosity for new technologies and a willingness to optimise operations enable you to introduce innovative solutions that improve business performance
• Being growth-driven team players
  Collaboration across functions, active knowledge sharing, and support for collective success help create sustainable results and long-term growth
• Communication and stakeholder management skills
  Strong negotiation, active listening, and relationship-building capabilities allow you to engage effectively with customers, partners, and colleagues
• English language proficiency
  Good written and spoken English enables smooth communication within an international business environment

What you need to know:

Contract type: Permanent
Working time: Full time
Company: E.ON Energia S.p.A.
Function area:Finance/Accounting/Tax
Salary Range: 32,000 - 43,000 € Per Year
Further salary details will be provided during the recruitment process.

This job posting is open to all genders, in compliance with Legislative Decree No. 198 of April 11, 2006, “Code of Equal Opportunities between Men and Women,” and to individuals of all ages and nationalities, in compliance with EU Directive 2000/78/EC on equal treatment in employment