Community Manager — Build Engaging Online Communities

Air Apps; Roma; Presencial; EUR 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Apple hardware

Annual bonus

Health insurance

Life insurance

Transportation budget

Coverflex

Childcare

Air Conference

Pension fund

Urban Sports Club

Meals free

Resumo da oferta

Air Apps in Lisbon, Portugal is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. The role requires strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty.

This is a fully onsite position based at our Lisbon office; relocation support is available. You will collaborate with marketing, product, and support teams to maintain a welcoming, vibrant community and deliver

Qualificações

• 3+ years of experience in community management, social media management, or customer engagement.
• Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack).
• Strong written and verbal communication, able to engage and inspire users.
• Experience with community-building tools and analytics platforms.
• Ability to handle sensitive situations, mediate conflicts, and enforce guidelines.
• Experience planning and executing community-driven events or initiatives.
• Passion for building relationships and fostering brand loyalty.
• Ability to analyze engagement data and adjust strategies.
• Experience in fast-paced digital environments with a user-centric mindset.

Responsabilidades

• Develop and execute community engagement strategies to grow and support user communities.
• Manage and moderate forums, social media groups, and user discussion platforms.
• Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
• Organize and promote community events, webinars, and Q&A sessions.
• Collaborate with marketing, product, and support teams to ensure a seamless user experience.
• Monitor and analyze community engagement metrics to optimize strategies.
• Identify and activate brand advocates, ambassadors, and superusers.
• Stay up to date with community management trends, tools, and best practices.
• Develop and maintain community guidelines and policies to ensure a safe space.

Conhecimentos

Community management

Social media management

Customer engagement

Online communities

Analytics platforms

Conflict mediation

Ferramentas

Discord

Reddit

Facebook Groups

Slack

Descrição da oferta de emprego

Air Apps in Lisbon, Portugal is seeking a Community Manager to build, grow, and engage our user community across forums, social media, and user groups. The role requires strong communication, creativity, and a passion for community engagement to enhance user experience and brand loyalty.

This is a fully onsite position based at our Lisbon office; relocation support is available. You will collaborate with marketing, product, and support teams to maintain a welcoming, vibrant community and deliver