Collection agent

Eddyfi; Unione Comuni Basiano Masate; On-site; EUR 37,000 - 56,000; Full time

Job summary

Eddyfi Technologies is seeking a Credit & Collection Agent to protect our financial health by analyzing creditworthiness, managing accounts receivable, and implementing effective collection strategies. You will work with sales and operations to minimize losses and optimize cash flow across regions.

You will manage a portfolio, perform collection calls, review credit limits, and collaborate with internal teams and external partners to resolve disputes while maintaining strong customer

Qualifications

• Minimum 5 years of experience in collections and credit analysis, ideally in a distribution or manufacturing environment.
• Strong experience in the commercial and industrial sectors.
• Excellent negotiation and persuasive skills with the ability to meet objectives.
• Strong analytical, organizational, and priority management skills.
• Excellent interpersonal skills to build trusted relationships with internal and external partners.
• Demonstrates team spirit and collaboration.
• Resourcefulness, autonomy and the ability to solve problems.
• Willingness to adapt to different time zones and schedules.
• Very good command of Excel and PowerPoint; SAP experience is a strong asset.
• Fluent in English, both written and spoken.

Responsibilities

• Manage a portfolio of customer accounts by branch or region.
• Ensure follow-ups related to payments, account openings, missing information, applied credits, and disputes.
• Carry out collection calls and follow-ups by phone and email, including notices, account statements, and invoice copies.
• Collaborate with internal and external teams, managers, and customer service for the follow-up of payments, disputed invoices, pending orders, and customer files.
• Build and maintain strong business relationships with customers, branches, and representatives.
• Release orders and advance orders in accordance with internal policies and authority levels.
• Review, assign, and approve credit limits and margins according to established policies.
• Resolve disputes, reconcile accounts, maintain customer files, and identify billing issues.
• Prepare the required documentation for collection agencies, bad debts, EDC, and Coface, including claims and follow-ups with credit insurers.
• Produce required reports (including aging reports), complete new customer profiles, and perform any other related tasks.

Skills

Credit analysis

Collections

Negotiation

Customer relationships

Analytical thinking

Time management

English proficiency

Tools

SAP

Excel

PowerPoint

Job description

As a Collection Agent you play a key role in the company’s financial health. As a true business partner, you actively contribute to managing the risk associated with accounts receivable by analyzing customer creditworthiness, assessing credit risks, and implementing effective collection strategies. Through your rigor, analytical mindset, and proactive approach, you help minimize losses, support sales, and optimize the organization’s financial performance.

Be part of something bigger.

At Eddyfi Technologies, we are proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, preserve the environment, and ultimately save lives.

As a world-renowned company, we are behind some of the most advanced systems in the world - delivering cutting-edge solutions in eddy current and ultrasonic testing, remote monitoring, nuclear steam generators, automated vision systems, and robotics. And this is only the beginning.

If you are passionate about your field and want your work to have a real impact, we would love to hear from you.

Our values

• We are customer-focused and place our customers at the heart of everything we do.
• We innovate thoughtfully, developing practical, forward-looking solutions that address real-world challenges and protect what matters most.
• We are reliable and accountable: we do what we say we are going to do. We take ownership of our actions and deliver high-quality results with integrity, consistency, and transparency.
• We are stronger together and committed to creating an inclusive environment where every voice is heard, respected, and supported.

Joining our team means:

• Collaborating with experts dedicated to innovation in an environment that values diversity of perspectives, backgrounds, and experiences.
• Joining an organization that values commitment, initiative, and collaboration to achieve shared goals.
• Working within a growing company that encourages learning, curiosity, and respectful challenge.
• Being supported through equitable, transparent, and fair practices.
• Contributing to meaningful projects that create lasting impact.

As a Credit & Collection Agent, you will:

• Manage a portfolio of customer accounts by branch or region;
• Ensure customer follow-ups related to payments, account openings, missing information, applied credits, and disputes;
• Carry out collection calls and follow-ups by phone and email, including notices, account statements, and invoice copies;
• Collaborate with internal and external teams, managers, and customer service for the follow-up of payments, disputed invoices, pending orders, and customer files;
• Build and maintain strong business relationships with customers, branches, and representatives;
• Release orders and advance orders in accordance with internal policies and authority levels;
• Review, assign, and approve credit limits and margins according to established policies;
• Resolve disputes, reconcile accounts, maintain customer files, and identify billing issues;
• Prepare the required documentation for collection agencies, bad debts, EDC, and Coface, including claims and follow-ups with credit insurers;
• Produce required reports (including aging reports), complete new customer profiles, and perform any other related tasks.

What makes you a great fit for our team :

• You have a minimum of 5 years of experience in collections and credit analysis, ideally in a distribution or manufacturing environment;
• You have solid experience in the commercial and industrial sectors;
• You excel in negotiation, persuasion, and achieving objectives;
• You demonstrate strong analytical, organizational, and priority management skills;
• You have excellent interpersonal skills, enabling you to build trusted relationships with various internal and external business partners and to act as a credible business partner;
• You demonstrate a strong team spirit and sense of collaboration;
• Resourcefulness, autonomy, and the ability to find solutions are among your strengths;
• You have strong adaptability and flexibility with work schedules, particularly when interacting across different time zones;
• You have a very good command of Excel and PowerPoint;
• Experience with SAP or a similar ERP is considered a strong asset;
• You take a proactive and customer-oriented approach;
• You are very comfortable working in English (written and spoken)

At Eddyfi Technologies, diversity, equity, and inclusion are at the heart of who we are. We are committed to providing equitable employment opportunities and fostering an inclusive workplace where everyone can feel they belong.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnic origin, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodation at any stage of the recruitment process, please let us know. We are committed to providing an accessible and inclusive experience for all candidates.

All positions based in Quebec require proficiency in French, both spoken and written. In addition, functional English skills are required to meet the needs of our international offices and clients. Across all our office worldwide certain positions may be subject to background checks, including credit checks, criminal record checks, and employment verification.