Client Success & FX Relations Lead (Milan)

Ebury; Lombardia; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health care

Social benefits

Central office

Job summary

Ebury is seeking a Customer Relations Executive in Milan to manage a portfolio of 200-300 corporate clients. You will provide daily operational and trading assistance, understand FX needs, and ensure Ebury remains the primary platform for international trading.

You will liaise with multiple internal departments to resolve issues, deliver best-in-class service, and promote the product to grow key accounts. The role requires strong communication and the ability to handle high workload peaks.

Qualifications

• Strong interest in client servicing.
• Desire to deliver best in class service to support our offering.
• Excellent written and verbal communication skills.
• Thrives in high pressure / fast-paced environments.
• Ability to multitask and manage multiple enquiries across several platforms.

Responsibilities

• Manage a portfolio of 200-300 corporate clients trading online through our platform.
• Understand clients' business activity and FX needs.
• Ensure Ebury is the main platform for international trading and payments.
• Liaise with internal departments to resolve client issues and identify opportunities.

Skills

Client servicing

Communication

Problem-solving

Currency markets

Microsoft Excel

Job description

Ebury is seeking a Customer Relations Executive in Milan to manage a portfolio of 200-300 corporate clients. You will provide daily operational and trading assistance, understand FX needs, and ensure Ebury remains the primary platform for international trading.

You will liaise with multiple internal departments to resolve issues, deliver best-in-class service, and promote the product to grow key accounts. The role requires strong communication and the ability to handle high workload peaks.