Client Solutions Manager - Commerce - Global Business Solutions

Tiktok; Lazio; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

TikTok is seeking a Client Solutions Manager - Commerce for Global Business Solutions in Rome, Italy. You will bridge the platform and partners, overseeing full-funnel campaigns, delivering insights, and driving ROI.

You will collaborate with Product, Measurement, Creative, Solutions Engineering, and Operations to optimize performance, educate clients on new features, and strategize campaigns across Europe.

Competenze

• Experience as Account Manager, Client Solutions Manager, Media Manager, or Digital Marketing Manager in brands, agencies, media, or tech firms.
• Demonstrated experience with full funnel digital marketing and measurement.
• Strong understanding of the media and advertising landscape, with hands-on experience in digital and programmatic sales.
• Experience in analysing data and identifying insights to assess campaign performance.
• Knowledge of tracking (Pixel, Events API (CAPI), MMP), attribution (MMM, MTA), measurement (BLS, CLS, ULS), and Catalog management.
• Ability to thrive in a rapidly evolving environment and adapt quickly to change.
• Fluent in Italian and English; high proficiency in both languages is required for regional client work.

Mansioni

• Client Excellence: build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth, partnering with Brand Partnerships Manager.
• Campaign Execution: lead full-funnel marketing campaign strategy and own execution, including planning, measurement solutions, reporting (QBR), and performance optimization.
• Product Go-to-Market & Adoption: educate partners on TikTok solutions, new features, and best practices, driving product adoption while collaborating with product teams to troubleshoot issues.
• Strategic Insights, Data Analysis & Optimization: deliver actionable insights and strategic recommendations through QBRs and executive updates to drive improvement and client impact.
• XFN Collaboration: work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.

Conoscenze

Account management

Full funnel digital marketing

Data analysis

Client relationship management

Cross-functional collaboration

Bilingual Italian English

Strumenti

Pixel

Events API (CAPI)

MMP

MMM

Descrizione del lavoro

The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.In this role, you will act as the strategic bridge between our platform and our partners, moving beyond simple account management to become a trusted business advisor. You will collaborate closely with sales and product teams to analyze complex metrics and unique platform data, translating them into compelling narratives that maximize ROI.By proactively monitoring campaign performance and aligning platform solutions with client marketing initiatives, you will exceed expectations and secure future investment.

Key Responsibilities

• Client Excellence: build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth, partnering with Brand Partnerships Manager.
• Campaign Execution: lead full-funnel marketing campaign strategy and own execution, including planning, measurement solutions, reporting (QBR), and performance optimization.
• Product Go-to-Market & Adoption: serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices, driving the adoption of our products, best practices while working with product teams to troubleshoot technical issues and guide platform strategy.
• Strategic Insights, Data Analysis & Optimization: deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact, demonstrating deep analytical expertise.
• XFN Collaboration: work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.

Minimum Qualifications

• Previous experience as Account Manager, Client Solutions Manager, Media Manager, Digital Marketing Manager in brand, agencies, media and tech companies.
• Demonstrated experience of full funnel digital marketing and measurement
• Strong understanding of the media and advertising landscape, with hands-on experience in digital and programmatic sales.
• Experience in analysing data and identifying insights to assess campaign performance
• Knowledge and understanding of tracking (Pixel, Events API (CAPI), MMP), attribution (MMM, MTA), measurement (BLS, CLS, ULS), and Catalog management
• Ability to thrive in a rapidly evolving environment and adapt quickly to constant change.
• Fluent in Italian and English. High written and oral proficiency in Italian and English is required as this role will work with regional clients.

Preferred Qualifications

• Previous experience in the Retail and Commerce industries, with a strong understanding of their dynamics and challenges
• Solid knowledge of self-serve advertising platforms, auction dynamics, and biddable media buying
• Results-oriented, with strong attention to detail and excellent organizational skills
• Proactive, with excellent project management, organizational, and analytical skills
• Strong verbal and written communication skills, with the ability to translate technical concepts effectively for non-technical stakeholders
• Experience in diagnosing and solving technical issues in collaboration with Product and Engineering teams

Client Solutions Manager - Commerce - Global Business Solutions Rome, Italy