Client Service Director - Market Research

TGM Research; Milano; Hybrid; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Fully remote

B2B contract

Competitive salary

International team

Professional development

MacBook provided

21 days holiday + bank holidays

Job summary

TGM Research is seeking a Client Service Director to own the commercial success of the EMEA and America region. You will lead the Client Service teams, set sales and account strategy, and be accountable for regional revenue, P&L and profitability.

This leadership role requires a strong market research background with a proven sales track record. You will drive strategic sales initiatives, mentor teams, and oversee complex proposals, ensuring client satisfaction, margins, and growth while

Qualifications

• 5-10 years in market research, online panels or a related industry.
• Proven track record in sales and business development.
• Experience owning regional or territory revenue targets.
• Hands-on experience leading and developing a team.
• Fluent written and spoken English.
• Strong communication, negotiation and relationship-building skills.
• Entrepreneurial mindset and a strong sense of ownership.
• P&L management experience will be an advantage.

Responsibilities

• Own the region's sales targets, P&L and profitability.
• Lead strategic sales initiatives to open new markets and drive revenue growth.
• Translate company strategy into action across the regional client service team.
• Lead high-level pitches, negotiations and client meetings to win new clients.
• Lead, mentor and develop the client service team, fostering a culture of excellence.
• Set direction on sales and account management to keep clients satisfied and loyal.
• Review and approve complex proposals and quotes prepared by junior team members.
• Oversee the regional project portfolio, resourcing and timelines.
• Set sampling strategies and contribute to fieldwork quality standards.
• Provide senior oversight on complex, high-profile projects.
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins.
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services.

Skills

Leadership

Sales & business development

P&L management

Team leadership

Strategic planning

Client relationship management

Fluent English

Job description

Client Service Director - Market Research at TGM Research

Location: Fully remote, (preferably Italy / Poland / Portugal / Spain)

About Us:

TGM Research is one of the fastest-growing and most innovative market research companies, delivering actionable insights to businesses across industries. Through our online panels, we connect clients with the right participants and deliver high-quality research solutions worldwide.

About the Role:

As Client Service Director, you will own the commercial success of an entire region. You'll lead the Client Service EMEA & America teams, set the sales and account strategy, and be accountable for regional revenue, P&L and profitability. This is a leadership role for someone who combines a strong market research background with a proven sales track record and experience leading teams.

Responsibilities:

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team, fostering a culture of excellence
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes prepared by junior team members
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services

What We're Looking For:

• 5-10 years in market research, online panels or a related industry
• Proven track record in sales and business development
• Experience owning regional or territory revenue targets
• Hands-on experience leading and developing a team
• Fluent written and spoken English
• Strong communication, negotiation and relationship-building skills
• Entrepreneurial mindset and a strong sense of ownership
• P&L management experience will be an advantage

What We Offer:

• Fully remote role with a flexible working policy
• B2B contract setup
• Competitive salary and performance-based bonuses
• An international, collaborative and innovative team
• Professional development and growth opportunities
• Modern tools and the latest technology, including a MacBook
• 21 days of holiday plus bank holidays

If you're a commercially driven leader with a passion for market research and building high-performing teams, we'd love to hear from you.

If you are proactive, curious, team player and analytic, we invite you to join our team and help our clients succeed in their research endeavours.

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