Remote Regional Client Service Director, Market Research

TGM Research; Milano; Hybrid; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Fully remote

B2B contract

Competitive salary

International team

Professional development

MacBook provided

21 days holiday + bank holidays

Job summary

TGM Research is seeking a Client Service Director to own the commercial success of the EMEA and America region. You will lead the Client Service teams, set sales and account strategy, and be accountable for regional revenue, P&L and profitability.

This leadership role requires a strong market research background with a proven sales track record. You will drive strategic sales initiatives, mentor teams, and oversee complex proposals, ensuring client satisfaction, margins, and growth while

Qualifications

• 5-10 years in market research, online panels or a related industry.
• Proven track record in sales and business development.
• Experience owning regional or territory revenue targets.
• Hands-on experience leading and developing a team.
• Fluent written and spoken English.
• Strong communication, negotiation and relationship-building skills.
• Entrepreneurial mindset and a strong sense of ownership.
• P&L management experience will be an advantage.

Responsibilities

• Own the region's sales targets, P&L and profitability.
• Lead strategic sales initiatives to open new markets and drive revenue growth.
• Translate company strategy into action across the regional client service team.
• Lead high-level pitches, negotiations and client meetings to win new clients.
• Lead, mentor and develop the client service team, fostering a culture of excellence.
• Set direction on sales and account management to keep clients satisfied and loyal.
• Review and approve complex proposals and quotes prepared by junior team members.
• Oversee the regional project portfolio, resourcing and timelines.
• Set sampling strategies and contribute to fieldwork quality standards.
• Provide senior oversight on complex, high-profile projects.
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins.
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services.

Skills

Leadership

Sales & business development

P&L management

Team leadership

Strategic planning

Client relationship management

Fluent English

Job description

TGM Research is seeking a Client Service Director to own the commercial success of the EMEA and America region. You will lead the Client Service teams, set sales and account strategy, and be accountable for regional revenue, P&L and profitability.

This leadership role requires a strong market research background with a proven sales track record. You will drive strategic sales initiatives, mentor teams, and oversee complex proposals, ensuring client satisfaction, margins, and growth while