Client Advisor Venice

Fendi; Venezia; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Fendi is seeking a Client Advisor to deliver a luxurious experience, promoting FENDI history, craftsmanship, and Italian creativity. The ambassador will lead sales, upsell across categories, and nurture a loyal client base with personalised service.

The role requires 5-7 years in fashion/luxury sales, a degree, and fluent English. You will manage CRM, stock inputs, and uphold brand image with excellent relationships, organization, and professional presence.

Competenze

• 5–7 years’ experience in Fashion/Luxury Sales.
• Bachelor’s Degree or equivalent is preferred.
• Strong selling and communication skills.
• Excellent relationship-building and customer service abilities.
• Fluent English.

Mansioni

• Lead individual sales and achieve targets and KPIs.
• Upsell, cross-sell and multi-category selling.
• Strengthen customer relations and nurture loyal client base with CRM.
• Operate retail management system for stock transfers, payments and database input.
• Maintain inventory accuracy and display according to guidelines.

Conoscenze

Fluent English

Strong selling

Communication

Customer service

Multitasking

Organization

Relationship building

CRM tools

Formazione

Bachelor’s Degree or equivalent

Strumenti

Retail management system

CRM tools

Descrizione del lavoro

Mission

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Position

Main Responsibilities

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guideline

Profile

• 5-7 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English