Client Advisor Venice

Fendi Italia Srl; Venezia; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Fendi Italia Srl is seeking a Client Advisor to deliver an extraordinary luxury experience and promote FENDI history, craftsmanship, and materials. You will lead sales targets, upsell across product categories, and nurture a loyal client base using CRM tools.

The role requires strong selling and communication skills, excellent relationship management, and a polished personal image, with organization and multitasking abilities to manage store operations and inventory.

Competenze

• 5-7 years’ experience in Fashion/Luxury Sale.
• Bachelor’s Degree or equivalent is preferred.
• Manages own image standards on a high level.
• Strong selling and communication skills are necessary.
• Excellent relationships skills.
• Organization, professionalism, self-confidence.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for Fashion/Luxury Industry.

Mansioni

• Lead individual sales and achieve performance targets (KPI).
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations and nurture loyal FENDI customer base via CRM tools.
• Manage customer service quality and provide professional, personalized touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and customer data input.
• Support inventory accuracy by receiving, displaying, and storing merchandise according to guidelines.

Conoscenze

Sales

Communication

Relationship management

Organization

Self-confidence

Multitasking

CRM knowledge

Retail management system

Computer skills

Formazione

Bachelor's degree or equivalent

Strumenti

Retail management system

CRM software

Descrizione del lavoro

Overview

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guideline

Profile

• 5-7 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry