Client Advisor - Taormina

Dolce & Gabbana S.r.l.; Italia; Presencial; EUR 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sales commissions

Descripción de la vacante

Dolce & Gabbana S.r.l. in Taormina, Italy, seeks a Client Advisor (m/f/d) to join its Piazza IX Aprile boutique. You will deliver a world-class luxury shopping experience, build lasting relationships with local and international clients, and contribute to achieving sales targets while upholding brand standards.

Fluent Italian and English are required; additional languages are a plus. This full-time, on-site role offers a competitive salary and generous commissions as part of a multinational

Formación

• Previous experience in luxury or fashion retail in client-facing roles.
• Strong passion for luxury fashion and customer service.
• Fluency in Italian and English; additional languages are a plus.

Responsabilidades

• Deliver a personalized and exceptional customer experience, embodying the brand's values and service standards.
• Develop and maintain relationships with local and international clients, fostering long-term loyalty.
• Provide expert knowledge on Ready-to-Wear collection and offer tailored styling advice.
• Contribute to achieving boutique sales targets through proactive client engagement.
• Support visual merchandising and ensure boutique presentation aligns with brand standards.
• Assist in stock management and replenishment activities.
• Manage sales transactions accurately at the point of sale.
• Collaborate with the boutique team to support daily operations and commercial objectives.
• Participate in store events and promotions to enhance client engagement.

Conocimientos

Luxury retail

Customer service

Fluent Italian

Fluent English

Communication

Teamwork

Descripción del empleo

Client Advisor (m/f/d)

Location: Taormina, Piazza IX Aprile

About us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Job description

The selected candidate will be part of the Piazza IX Aprile boutique team, operating in one of the most iconic and prestigious luxury shopping streets in the world.

Within this exceptional Sicilian location, the role is responsible for delivering an outstanding luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation.

Key responsibilities

• Deliver a personalized and exceptional customer experience, consistently embodying the brand's values and service standards.
• Develop and maintain strong relationships with local and international clients, anticipating their needs and fostering long-term loyalty.
• Provide expert knowledge on the Ready-to-Wear collection, offering tailored styling advice and product guidance.
• Contribute to the achievement of individual and boutique sales targets through proactive client engagement.
• Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.
• Assist in stock management operations, ensuring product availability and supporting replenishment activities.
• Manage sales transactions accurately and professionally, ensuring a seamless client experience at the point of sale.
• Collaborate closely with the boutique team to support daily operations and commercial objectives.
• Participate in store events and promotional activities to enhance client engagement and brand visibility.

Requirements

• Previous experience in luxury retail or fashion retail, in client-facing roles.
• Strong passion for luxury fashion and excellence in customer service.
• Fluency in Italian and English is required; additional languages are considered a strong plus.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse international clientele.
• Goal-oriented mindset with a strong commercial attitude and ability to achieve sales targets.
• Strong knowledge of the luxury fashion industry, trends and customer expectations.
• Attention to detail and understanding of visual merchandising principles.
• Team-oriented attitude and strong collaboration skills.
• Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays.

Offer

Working hours: Full-time

Work mode: On-site

Applicable Collective Agreement (CCNL): CCNL Commercio

Indicative salary range: Gross Annual Salary between €28,000 and €32,000 + sales commissions

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.