Client Advisor - Taormina

Dolce & Gabbana; Taormina; On-site; EUR 28,000 - 32,000; Full time

Job summary

Dolce & Gabbana in Taormina is seeking a Client Advisor to join the Piazza IX Aprile boutique team. You will deliver an outstanding luxury shopping experience, build lasting client relationships, and contribute to sales targets while upholding brand standards.

Fluency in Italian and English is required; additional languages are a plus. This on-site, full-time role offers commissions on sales and a structured CCNL Commercio framework in a prestigious luxury location.

Qualifications

• Previous experience in luxury/fashion retail in client-facing roles.
• Fluency in Italian and English.
• Strong communication and interpersonal skills with international clients.
• Goal-oriented with ability to achieve sales targets.
• Attention to detail and knowledge of visual merchandising.

Responsibilities

• Deliver a personalized and exceptional customer experience, consistently embodying the brand’s values and service standards.
• Develop and maintain relationships with local and international clients, fostering loyalty.
• Provide expert knowledge on Ready-to-Wear collection and styling advice.
• Contribute to achieving boutique sales targets through client engagement.
• Support visual merchandising and boutique presentation to brand standards.
• Assist in stock management, replenishment, and accurate sales transactions.
• Collaborate with the boutique team on daily operations and events.

Skills

Luxury retail

Client-facing

Sales targets

Job description

Client Advisor (m/f/d)

Location: Taormina, Piazza IX Aprile

About us

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

Job description

The selected candidate will be part of the Piazza IX Aprile boutique team, operating in one of the most iconic and prestigious luxury shopping streets in the world.

Within this exceptional Sicilian location, the role is responsible for delivering an outstanding luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation.

Key responsibilities

• Deliver a personalized and exceptional customer experience, consistently embodying the brand’s values and service standards.
• Develop and maintain strong relationships with local and international clients, anticipating their needs and fostering long-term loyalty.
• Provide expert knowledge on the Ready-to-Wear collection, offering tailored styling advice and product guidance.
• Contribute to the achievement of individual and boutique sales targets through proactive client engagement.
• Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.
• Assist in stock management operations, ensuring product availability and supporting replenishment activities.
• Manage sales transactions accurately and professionally, ensuring a seamless client experience at the point of sale.
• Collaborate closely with the boutique team to support daily operations and commercial objectives.
• Participate in store events and promotional activities to enhance client engagement and brand visibility.

Requirements

• Previous experience in luxury retail or fashion retail, in client-facing roles.
• Strong passion for luxury fashion and excellence in customer service.
• Fluency in Italian and English is required; additional languages are considered a strong plus.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse international clientele.
• Goal-oriented mindset with a strong commercial attitude and ability to achieve sales targets.
• Strong knowledge of the luxury fashion industry, trends and customer expectations.
• Attention to detail and understanding of visual merchandising principles.
• Team-oriented attitude and strong collaboration skills.
• Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays.

Offer

Working hours: Full-time

Work mode: On-site

Applicable Collective Agreement (CCNL): CCNL Commercio

Indicative salary range: Gross Annual Salary between €28,000 and €32,000 + sales commissions

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.