Client Advisor - Milano Malpensa

LVMH Group; Lombardia; In loco; EUR 23.000 - 35.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton in Lombardy is seeking a Client Advisor to serve as a brand ambassador, guiding clients through the LV experience and proactively engaging customers to meet boutique goals.

The role emphasizes strong clienteling, product knowledge, teamwork, and adherence to brand standards, with weekend availability and comfort with IT systems.

Competenze

• Strong clienteling skills and experience in retail.
• Curiosity, empathy, agility, and a commercial mindset.
• Passion for the Louis Vuitton brand.
• Excellent interpersonal and teamwork skills.
• Flexibility and weekend availability.
• Proficiency in English (B2); other languages a plus.
• Good knowledge of Excel and IT systems.

Mansioni

• Achieve individual and team sales objectives.
• Welcome every client and provide the best client experience.
• Support clients in purchasing LV products.
• Develop long-term relationships using clienteling tools.
• Contribute to boutique goals through teamwork.
• Master the Brand and develop product knowledge.
• Respect Louis Vuitton brand standards in grooming and behavior.
• Follow company policies and procedures.

Conoscenze

Clienteling

Retail experience

Curiosity

Empathy

Agility

Commercial mindset

Interpersonal skills

Teamwork

Weekend availability

English (B2)

Excel

Strumenti

Excel

Descrizione del lavoro

As a Client Advisor, you will be a brand ambassador and your mission will be to ensure that every client is treated according to the Louis Vuitton promise. You will strive to discover each client’s needs and guide them through the brand. You will be proactive in reaching out to your clients in order to achieve both individual and team goals.

Job responsibilities

• Achieve individual and team objectives while being accountable for sales results
• Welcome every client and provide the best client experience
• Support clients in purchasing all LV products
• Develop long‑term relationships with clients, leveraging different clienteling tools to promote brand loyalty
• Give your best in teamwork and participate in all activities that contribute to the overall goals of the boutique
• Learn to master the Brand and develop in-depth product knowledge
• Respect Louis Vuitton brand standards in terms of grooming and behavior
• Follow company policies and procedures

Profile

• Strong clienteling skills and previous experience in retail
• Curiosity, empathy, agility, and a commercial mindset
• Passion for the Louis Vuitton brand
• Excellent interpersonal and teamwork skills
• Flexibility and problem‑solving abilities
• Availability to work on weekends
• Proficiency in English (B2); knowledge of additional languages will be considered a plus
• Good knowledge of Excel and ease in using IT systems