Client Advisor Manager / Floor Manager

Stone Island; Roma; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading fashion retailer in Rome is seeking a Client Advisor Manager to lead store performance and enhance client experience. The ideal candidate has 3–5 years in Fashion Retail or Hospitality, strong leadership skills, a deep understanding of fashion trends, as well as proven excellence in client service. This role is pivotal in driving sales and coaching the team to deliver a consistent, high-quality experience. Proficiency in English and local language required. Join us to shape our unique client journey.

Competenze

• 3–5 years of proven experience in Fashion Retail or Hospitality.
• Strong understanding of fashion trends and market dynamics.
• Solid experience in Visual Merchandising.

Mansioni

• Drive sales performance through client-centric strategies.
• Coach the team to foster professional growth and motivation.
• Monitor local market trends and competitor initiatives.

Conoscenze

Client service excellence

Leadership and team coaching

Fashion retail expertise

Visual merchandising

Fluency in local language

Proficiency in English

Adaptability to dynamic environments

Descrizione del lavoro

We are Stone Island Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

Overview

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role: Client Advisor Manager/Floor Manager, Full Time | Rome

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a Client Advisor Manager, Full Time, to join our team in Rome, playing a key role in leading the store’s client experience, performance, and team development.

The Client Advisor Manager is a leadership role with a strong client-facing focus, responsible for driving sales performance, developing long-term client relationships, and coaching the team to deliver an outstanding and consistent client experience.

Your Impact

The Day-To-Day

• Lead by example on the sales floor, delivering a refined and authentic client experience that reflects the brand’s values and standards and ensuring the brand’s client promise is fully understood, embodied, and consistently applied;
• Drive sales performance through a client-centric mindset, actively engaging in 1to1 clienteling to build long-term relationships with VIC and high-value clients;
• Lead, train, and coach the team to support professional growth, motivation, and the development of effective 1to1 clienteling practices;
• Ensure the team is consistently informed, aligned with corporate policies, and up to date on collections, tools, and ways of working;
• Champion product knowledge and storytelling, guiding the team through the collection, fabrics, and technical excellence that define the brand;
• Monitor the local market and competitive landscape, staying informed about city events and competitor initiatives, and sharing insights with the City Manager and Corporate teams;
• Support store operations, including administration, accounting, stock management, visual standards, and the protection of products and valuable materials in both the store and stockroom;
• Ensure visual excellence and full alignment with brand standards.

Qualifications

• 3–5 years of proven experience in Fashion Retail or Hospitality, in sales and floor leadership or senior roles, preferably within a Luxury or Contemporary Luxury environment;
• Strong understanding of current fashion trends, market dynamics, and competitive landscape;
• Proven excellence in client service, with strong interpersonal, communication, and team leadership skills, and the ability to lead by example on the sales floor;
• Solid experience in Visual Merchandising;
• Reliable, punctual, flexible, and able to adapt to changing priorities;
• Fluency and sophistication in the local language; proficiency in English is required, additional languages are a plus;
• Digitally aware, curious, and open to new tools and innovative ways of working;
• Ability to thrive in a fast-paced, dynamic retail environment.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.