Client Advisor – Luxury Fashion Boutique - Russian Speaker

Philipp Plein; Lombardia; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

Philipp Plein in Milan seeks a passionate Client Advisor to deliver a bespoke luxury shopping experience for menswear and womenswear clients. You will greet guests, build lasting relationships, and drive loyalty through clienteling across in-store and online channels.

The ideal candidate has at least 3 years in luxury retail, is fluent in Russian and English, with Mandarin or Arabic as a plus, and combines a proactive, sales-driven mindset with exceptional presentation and teamwork.

Qualifications

• Minimum 3 years in luxury retail as Client Advisor or Sales Associate.
• Strong clienteling and loyalty-building skills.
• Experience with CRM systems and omnichannel retail.

Responsabilités

• Deliver luxury client advising and personalized shopping experiences.
• Welcome customers and build long-lasting client relationships.
• Drive client loyalty through clienteling, CRM, and storytelling of products.
• Manage cash register operations and contribute to client portfolio growth.
• Support stockroom operations and inventory management, maintaining brand standards.
• Assist with online orders and omnichannel activities across digital channels including Farfetch.
• Maintain boutique visual standards and impeccable presentation of sales floor and stock areas.

Connaissances

Luxury retail experience

Clienteling

CRM familiarity

Multilingual communication

Team player

English proficiency

Russian language proficiency

Outils

CRM software

Description du poste

Philipp Plein is a globally recognized luxury fashion brand renowned for its bold creativity, distinctive designs, and uncompromising approach to luxury. We are looking for passionate, energetic, and customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering an exceptional luxury shopping experience.

Job Description

You will join the boutique of a prestigious international luxury brand located in the heart of Milan, specializing in both men's and women's ready-to-wear collections.

Key Responsibilities

• Deliver an outstanding personalized shopping experience through luxury client advising.
• Welcome customers and provide exceptional service while building long-lasting client relationships.
• Drive client loyalty through effective clienteling, CRM management, and engaging storytelling of products and collections.
• Manage cash register operations and contribute to the growth of the boutique's client portfolio through customer retention initiatives.
• Support stockroom operations, ensuring efficient inventory management, organization, replenishment, and adherence to brand standards.
• Demonstrate familiarity with omnichannel retail by assisting with online orders, shipping activities, and client requests across digital sales channels, including platforms such as Farfetch, ensuring a seamless customer experience between online and in-store services.
• Maintain the boutique's visual standards and ensure an impeccable presentation of the sales floor and stock areas.

Profile

Requirements

• Minimum of 3 years' experience as a Client Advisor or Sales Associate within the luxury retail sector, with a strong background in personalized client service.
• Proven ability to build customer loyalty and establish long-term client relationships.
• Excellent presentation, positive attitude, and a strong team-player mindset.
• Fluent in English is essential. Knowledge of Chinese (Mandarin), or Arabic (or other) is considered a strong advantage.
• Fluent Russian is a must
• Passion for luxury fashion with a proactive, energetic, and sales-driven approach.
• Experience working with CRM systems and omnichannel retail environments is highly desirable.

Working Hours

• Full-time (40 hours per week).
• Rotating shifts from Monday to Sunday.

Employment Offer

• Direct employment with the company.
• The type of contract and overall compensation package will be evaluated based on the candidate's experience, seniority, and overall profile.