Client Advisor, LOEWE Piazza Di Spagna

Loewe; Roma; In loco; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

LOEWE in Rome is seeking a Client Advisor to exceed client service expectations in a personable, engaging way and to deliver personal and team goals. The role focuses on building lasting client relationships, delivering a memorable shopping experience, and sharing LOEWE’s heritage and product stories.

The ideal candidate has experience in customer-centric roles, a deep interest in fashion and culture, and excellent communication.

Competenze

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with sensitivities to build and maintain a client portfolio.

Mansioni

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication via email, phone, messages, or personalized notes.
• Master and transmit LOEWE brand history and heritage.
• Highlight product categories through product knowledge and storytelling.
• Develop and grow your client book, updating client information on relevant company tools.
• Act as a team player, collaborating to achieve store objectives.
• Participate in visual merchandising according to LOEWE’s standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support inventory management and back of house tasks.
• Follow LOEWE’s grooming and behavior policies.

Conoscenze

Client advisor

Fluent English/Italian

Descrizione del lavoro

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Your role will be:

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

What is important for the role:

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Italian; any other language will be considered a plus.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their bes