Client Advisor - Florence (Temporary position)

BVLGARI; Toscana; Presencial; EUR 15 000 - 22 000; Tempo parcial

Resumo da oferta

BVLGARI in Florence is seeking a Client Advisor for a temporary opportunity from November to January. You will engage with customers and promote the brand, ensuring a luxurious shopping experience in line with Bulgari spirit.

You will maximise sales, manage CRM data, and support front-of-store operations, including greeting clients and handling after-sales while upholding VM guidelines and participating in networking events.

Qualificações

• Excellent selling skills.
• Luxury retail experience is a plus.
• Knowledge of fine Jewellery & Watches is a plus.
• Passion for the brand.
• Strong interpersonal skills and customer orientation.

Responsabilidades

• Maximize sales opportunity from every store entrance.
• Act as Brand Ambassador promoting the brand inside and outside the Store; engage and network.
• Contribute to KPI achievement.
• Handle all clients/prospects entering the store for any purpose.
• Manage sales process from Welcome to Packaging.

Conhecimentos

Excellent selling skills

Luxury retail experience

Jewellery & Watches knowledge

Brand passion

Interpersonal skills

Descrição da oferta de emprego

We are currently seeking a Client Advisor for our Store in Florence (temporary opportunity, November-January).

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities

Sales and Services

• Maximize sales opportunity deriving from any entrance in store
• Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
• Contribute to the KPIs achievement
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

• Enrich CRM data base with clients granting KPIs quality in data collection
• Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
• Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)

Other Activities

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
• Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
• Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Desired Skills and Experience

• Excellent selling skills
• Experience in luxury retail sales is a plus
• Knowledge of fine Jewellery & Watches is a plus
• Passion for the brand
• Strong Interpersonal skills and outstanding customer orientation