Client Advisor - Firenze

Moncler S.P.A.; Firenze; In loco; EUR 25.500 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Competitive sales commission

Descrizione del lavoro

Moncler S.P.A. in Florence is seeking a Full-Time Client Advisor to embody the brand’s values through refined communication and exceptional client experiences. You will guide clients through Moncler’s heritage and collections, building long-term relationships in a luxury retail setting.

You will contribute to sales targets, inventory activities, and visual merchandising standards, collaborating with boutique colleagues to maintain superior service and operational excellence.

Competenze

• 2–5 years of experience in sales roles, luxury retail preferred.
• International mindset and ability to work with diverse clientele.
• Passion for retail, client orientation, commercially driven.
• Excellent understanding of the luxury market and product sensitivity.
• Outstanding interpersonal and communication skills.
• Fluency in Italian and English; other languages a plus.

Mansioni

• Deliver an exceptional and personalized client experience, building long-lasting relationships.
• Achieve and exceed individual sales targets, contributing to store performance.
• Support visual merchandising standards, stock replenishment, and stock management.
• Prepare and participate in inventory activities.
• Collaborate with colleagues with energy and team spirit.

Conoscenze

Sales experience

International mindset

Client orientation

Product knowledge

Interpersonal skills

Fluent Italian

Fluent English

Descrizione del lavoro

Overview

Moncler is currently looking for a Full-Time Client Advisor to join the team of our boutique in Florence.

As a Client Advisor, you will embody the brand’s values through professional presence, refined communication style and a passion for delivering exceptional client experiences. You will guide each client through Moncler’s heritage and collections, developing a deep understanding of their needs and building long-term, sustainable relationships.

Working together with the boutique team, you will contribute to both individual and collective performance, ensuring the highest standards of service and operational excellence.

Your Impact

• Deliver an exceptional and personalized client experience, building long-lasting relationships through effective clienteling and after-sales activities while creating a warm and welcoming environment.
• Achieve and exceed individual sales targets, contributing actively to the overall store performance.
• Support the implementation and maintenance of Moncler's visual merchandising standards, ensuring product replenishment and effective stock management in collaboration with the Visual Merchandising team.
• Actively contribute to the preparation and execution of inventory activities.
• Collaborate effectively with colleagues, bringing positive energy, enthusiasm, and a strong team spirit.

Qualifications

• 2-5 years of experience in sales roles; experience within structured luxury fashion or retail companies is considered a strong advantage.
• International mindset and ability to work effectively with a diverse and international clientele.
• Passion for retail, strong client orientation, and a commercially driven mindset.
• Excellent understanding of the luxury market and strong product sensitivity.
• Outstanding interpersonal and communication skills.
• Fluency in Italian and English is required; proficiency in any additional language will be considered a plus.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €25,500–€30,000, depending on relevant experience, skills, and internal equity considerations.
• Competitive sales commission scheme linked to individual and store performance.
• Meal vouchers provided for each worked day.

“Moncler is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, disability, neurodiversity, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to fostering an inclusive environment where everyone can thrive.”