Client Advisor

OTB; Lombardia; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Company welfare benefits

Employee discounts

Job summary

Jil Sander in Milan seeks a Client Advisor to deliver exceptional luxury experiences, greeting clients with professionalism and warmth. You will represent the brand and provide tailored styling while building lasting relationships and driving sales.

Ideal candidates have 3–5 years in luxury fashion retail, strong clienteling and CRM skills, and a keen eye for product knowledge and fashion trends. Weekend availability is required.

Qualifications

• 3–5 years' experience in luxury fashion retail.
• Proven track record of meeting and exceeding sales and client development targets.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is an advantage.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver luxury experience and welcome clients professionally.
• Communicate brand values through client interactions.
• Build long-term relationships with trust and personalized service.
• Provide tailored styling by understanding client's lifestyle and wardrobe needs.
• Guide clients through the sales journey with cross-selling while maintaining client-first approach.
• Maintain an active client portfolio using CRM tools and follow-up communications.
• Generate new business opportunities by acquiring new clients and strengthening existing relationships.
• Ensure impeccable product knowledge and presentation.

Skills

Relationship building

Sales excellence

Clienteling

CRM management

Cross-selling

Product knowledge

Omnichannel mindset

Tools

CRM software

Job description

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Client Advisor for our Boutique in Milan .

KEY RESPONSIBILITIES:

Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.

IDEAL CANDIDATE:

• A natural relationship builder with outstanding interpersonal skills.
• A top performer with a proven ability to consistently exceed sales targets.
• Entrepreneurial, proactive and commercially driven.
• Able to transform every client interaction into a long-term business opportunity.
• Curious, elegant and genuinely passionate about fashion, design and craftsmanship.
• Client-centric, resilient and results-oriented.
• A collaborative team player who contributes positively to the boutique culture.
• Flexible, adaptable and comfortable working in a dynamic luxury retail environment.

REQUIREMENTS:

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is considered an advantage.
• Availability to work weekends and public holidays.

They are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence.

They embrace JIL SANDER values, inspire confidence through their expertise, and contribute every day to strengthening the long-term success of both the boutique and the brand.

Employment Terms:

• Salary range (gross annual salary): starting from €30,000
• National Collective Bargaining Agreement (CCNL): Textile Industry
• Company welfare benefits

This position is also open to candidates belonging to protected categories pursuant to Italian Law No. 68/1999.