Claims Transformation Leader — Professional Services

RGI Group; Milano; In loco; EUR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

RGI Group in Milano leads the Claims transformation space, guiding strategic programmes and shaping enterprise-scale solutions for top European insurers. The role sits at the intersection of business strategy, operations and technology, requiring deep domain expertise and credible executive influence.

You will drive delivery, mentor cross-functional teams of analysts and consultants, and shape transformation roadmaps with senior client stakeholders.

Competenze

• 15+ years of experience within the insurance industry, with a strong focus on Claims.
• Extensive knowledge of end-to-end Claims processes across Property & Casualty insurance.
• Proven track record leading large Claims transformation or modernisation programmes.
• Experience working with tier-one insurers or major insurance software ecosystems.
• Strong leadership capabilities and experience managing senior teams and complex delivery organisations.
• Ability to engage confidently with C-level and executive stakeholders.
• Excellent communication, negotiation and stakeholder management skills.
• Strong consulting mindset with the ability to balance strategic vision and execution excellence.
• International experience in complex, multi-stakeholder environments is highly appreciated.
• Fluent English.

Mansioni

• Lead the Professional Services practice focused on Claims transformation initiatives.
• Act as a trusted advisor for senior insurance executives and business stakeholders.
• Drive the successful delivery of complex Claims programmes from strategic design through implementation.
• Guide and mentor highly skilled functional consultants and business analysts.
• Support pre-sales initiatives by providing deep industry expertise and helping define transformation roadmaps.
• Ensure projects deliver tangible business value, operational efficiency and customer-centric outcomes.
• Manage challenging stakeholder environments and facilitate high-level decision-making processes.
• Contribute to the evolution of RGI's Claims offering by bringing market insights, best practices and innovation ideas.
• Build strong, long-term relationships with insurance clients and key industry stakeholders.

Conoscenze

Claims expertise

Leadership

Stakeholder management

Insurance domain knowledge

Strategic consulting

Executive communication

Program delivery

Pre-sales support

International experience

English fluency

Business analysis

Descrizione del lavoro

RGI Group in Milano leads the Claims transformation space, guiding strategic programmes and shaping enterprise-scale solutions for top European insurers. The role sits at the intersection of business strategy, operations and technology, requiring deep domain expertise and credible executive influence.

You will drive delivery, mentor cross-functional teams of analysts and consultants, and shape transformation roadmaps with senior client stakeholders.