Casino Supervisor

Royal Caribbean Group; Lombardia; On-site; EUR 42,000 - 70,000; Full time

Job summary

Royal Caribbean Group seeks an experienced casino supervisor to oversee table-game operations onboard ships, including Blackjack, Roulette, Caribbean Stud Poker, and Dice.

You will monitor payout accuracy, enforce gaming rules, and lead an international dealer team while ensuring guest satisfaction and financial discipline onboard the vessel.

Qualifications

• Minimum 3 years dealer experience with blackjack, roulette, Caribbean Stud Poker, dice; shipboard experience preferred.
• Ability to perform fast mental arithmetic with monetary units, odds and percentages.
• Ability to make sound-judgment decisions on gaming rules/regulations.
• Observe payout accuracy and dealer behavior.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Utilize customer service skills to satisfy guests per Celebrity Connections standards.
• Knowledge of HR policies; supervise an international dealer team; motivate and manage employees.
• Learn financial aspects of casino operations; manage headcount to support vessel needs.
• Ability to stand and walk for extended periods.
• Proficient with computers and software such as Excel/Word.
• High school or GED completed; university degree preferred.

Responsibilities

• Supervises casino gaming table activities (Blackjack, American Roulette, Caribbean Stud Poker, Dice).
• Monitors payout accuracy and dealer behavior.
• Ensures guest satisfaction per Celebrity Connections standards.
• Manages headcount and control costs for the vessel's casino operation.

Skills

Mental arithmetic

Decision making

Observing payout accuracy

Customer service

HR policy knowledge

Headcount management

Proficiency with office software

Stamina

Game knowledge – table games

Education

High school diploma or GED

University degree preferred

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.