Italian Tech Support and Customer Care Specialist - Athens, Greece

Next Job Abroad; Bologna; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health insurance

24/7 psychological counseling

Comprehensive onboarding training

Full relocation support

Weekly training sessions

1-week nesting phase

Descrizione del lavoro

Next Job Abroad is seeking tech-friendly Italian speakers for a premium customer care position in Athens, Greece. The role involves assisting customers in choosing devices and providing after-sales support for a luxury tech brand.

Candidates should possess excellent Italian and English communication skills, and the company offers full relocation assistance and a supportive training program. Join us for an exciting international career with wonderful growth opportunities!

Competenze

• Strong Italian communication skills.
• Comfort with standard office software.
• Natural interest in MacOS and iOS environments.

Mansioni

• Assist customers with device purchasing.
• Act as a contact for order tracking and returns.
• Become an expert in sales and service flows.

Conoscenze

Strong C1/Native Italian communication skills

Solid B2 level of English

PC knowledge

Typing speed of at least 25 words per minute

Familiarity with MacOS and iOS

Descrizione del lavoro

If you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career.

Responsibilities

• Scripted Sales Support: Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction.
• After-Sales Service: Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests.
• The 30-Day Evolution: You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle.

Requirements

• Language Skills: Strong C1/Native Italian communication skills paired with a solid B2 level of English.
• Operational Skills: Relatably advanced PC knowledge, comfort with standard office software, and a steady typing speed of at least 25 words per minute (80% accuracy minimum).
• System Knowledge: A natural interest in or familiarity with MacOS and iOS environments is highly valued. No previous customer care experience is preferred or required.

Performance Metrics

• TMS: Elevating customer satisfaction through premium service.
• BCR: Maintaining a high rate of booked calls and completed sales.
• FCR: Resolving inbound inquiries effectively without requiring a follow-up call.

Benefits

• Health and Well-being: Complete peace of mind with private health insurance from day one, 24/7 access to psychological counseling support, and regular team wellness initiatives
• Career Growth: A thoroughly comprehensive and fully paid onboarding training period to sharpen your tech skills, backed by excellent future opportunities to progress into Senior Specialist or Management roles.
• Move to Greece: Full relocation support provided to set up your new life in beautiful Athens.
• Weekly Continuous Training: Benefit from weekly SGT, VDC, and refresher training sessions to consistently upgrade your skill set.
• A Gentle Start: Enjoy a 1-week nesting phase featuring internal assessment and a reduced 50% call-handling capacity to build your confidence early on.