Café Manager — Lead Team, Elevate Service & Sales

Tesco; None; On-site; EUR 34,000 - 43,000; Full time

Benefits offered by this job

Colleague Clubcard benefits

Flexible working from day one

Wellbeing services

Discounts website for everyday savings

Uniform provided

Colleague networks

Job summary

Tesco Café Manager position overseeing daily café operations, staff training, and development. You’ll ensure safe, legal service while driving sales and maintaining high standards in a welcoming environment.

You will lead a friendly team, coach in an inclusive way, and act as a café menu expert, delivering exceptional customer experiences and continuous improvements across routines and processes.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality

People management

Customer service

Leadership

Job description

Tesco Café Manager position overseeing daily café operations, staff training, and development. You’ll ensure safe, legal service while driving sales and maintaining high standards in a welcoming environment.

You will lead a friendly team, coach in an inclusive way, and act as a café menu expert, delivering exceptional customer experiences and continuous improvements across routines and processes.