Cafe Operations Manager

Tesco; None; On-site; EUR 43,000 - 71,000; Full time

Benefits offered by this job

10% off and 15% at pay day weekends; '

Colleague Clubcard benefits

Job summary

Tesco Cafés is seeking an Operations Manager to oversee a region of our 329 cafés, ensuring smooth operations, excellent service and achievement of financial goals. You will coach Café Managers, implement best practices, and ensure health and safety, quality standards, and compliance across all outlets.

You’ll collaborate with leadership to drive growth and enhance customer experience every day. We offer development opportunities, a supportive team network, and flexible working options where

Qualifications

• Hospitality background required.
• Excellent customer service skills essential.

Responsibilities

• Oversee regional group of cafés and ensure health, safety and food standards.
• Lead Café Manager teams with training and coaching.
• Drive best practices to ensure quality service and legal compliance.
• Monitor cafe maintenance and equipment to protect assets and meet regulations.
• Collaborate with leadership teams to deliver plans and provide feedback.
• Conduct timely performance reviews and identify development actions.
• Apply financial acumen to boost revenue and control costs.

Skills

Hospitality background

Customer service excellence

Job description

Scattered around the country, each of our 329 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.

Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.

But more than management, this role is about growth and making every day a little better for customers and colleagues. That’s why you’ll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we’ll support you with opportunities for development, and access to everything you need to grow.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Making sure all cafés within your region comply with health, safety, and food standards.
• Leading the Café Manager and their teams through training and mentoring.
• Overseeing best practices to ensure quality service, legal compliance.
• Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
• Using your skills to find better ways of working for our customers and colleagues.
• Helping us to achieve our business vision by collaborating with leadership teams.
• Working with store and office teams to deliver plans and provide valuable feedback.
• Conducting timely performance reviews to identify development or corrective actions.
• Applying your financial acumen to boost revenue, minimise expenses and maintain

You will need

• A background in hospitality.
• A commitment to excellent customer service.

Personal

• Confident using your initiative to improve ways of working.
• Strong business acumen.
• The ability to coach with an inclusive style.
• Good at planning and keeping things organised.
• Excellent communicator with a positive attitude and resilience.

What’s in it for you?

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Quarterly Bonus Scheme
• Optional Private Healthcare
• Request flexible working from day one
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click [1] here.

About Us

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click [1] here.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.